Exam (elaborations)
NRF Rise-Up Retail Certification: Questions & Solutions
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NRF Rise-Up Retail Certification: Questions & Solutions
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NRF Rise-Up Retail Certification: Questions & SolutionsA positive attitude Right Ans - optimistic, positive, and encouraging state of
mind
Account takeover Right Ans - account login information is stolen and
accessed illegally
Accountable Right Ans - to be responsible for your own actions
Active listening Right Ans - a structured form of listening and responding
that focuses the attention on the speaker
Adaptability Right Ans - be open to, and ready for, frequent change and
adjust quickly
Advertising Right Ans - the activity of producing paid advertisements for
commercial products and services
Allocation Right Ans - distributing merchandise from the manufacturer to a
retailer's locations
Americans with Disabilities Act Right Ans - prohibits employers from
discriminating against qualified individuals with disabilities
Anti-theft methods Right Ans - practices to manage and minimize
deliberate preventable losses
Asset protection Right Ans - the department responsible for reducing
waste, breakage, or theft, and increase safety (also referred to as loss
prevention)
Attitude Right Ans - a way of thinking or feeling about something that is
usually reflected in behavior
Audio ads on podcasts Right Ans - an advertising strategy in which
retailers use podcast-digital audio-messages to advertise their merchandise
,Automated fraud Right Ans - theft of credit card information or randomly
generated card numbers and CVV codes which bots use to place multiple
orders
Available inventory Right Ans - the number of units within the total
inventory that are available to sell (on-hand inventory)
Average customer spend Right Ans - the average amount a customer
spends during a store visit
Average sale Right Ans - the total of all sales divided by the number of
transactions
Barcode Right Ans - a machine-readable series of parallel lines, used in
retail to create a unique item identifier
Bonuses Right Ans - monetary incentives given to employees for great
performance
Broadcast advertising Right Ans - commercials produced for television,
radio, or movie screens
Bundle pricing Right Ans - when multiple products and/or services are
sold together for a lower retail price to create the perception of value
Buying Right Ans - the branch of retail responsible for selecting and
purchasing merchandise.
Card fraud Right Ans - when a debit or credit card are used illegally
Carton handling Right Ans - unloading and labeling cartons and pallets
received from manufacturers or other suppliers
Cash transactions Right Ans - when cash is the form of payment
Checks Right Ans - written, dated, and signed instrument that directs a
bank to pay a specific sum of money to the bearer
, Closed-circuit cameras Right Ans - security cameras that are used to watch
areas of the store, on the sales floor and in other locations
COGS (cost of goods sold) Right Ans - direct costs associated with
production of a product
Commission Right Ans - a percentage of sales is given to sales associates as
a part of their wages
Company and store-level goals Right Ans - sales goals based on the
previous year's performance used to determine the amount of inventory and
sales needed
Company discounts Right Ans - product discounts offered as additional
compensation and facilitate employee engagement
Company website Right Ans - a website that represents a retailer on the
Internet
Compensation Right Ans - what a company gives its employees in exchange
for their work
Competitive pricing Right Ans - a pricing strategy in which retailers set
their prices taking into account the competition
Competitors Right Ans - businesses with similar products and/or services
that compete for the same customers
Corporation Right Ans - a business that has shareholders through publicly-
traded stock, and usually has centralized decision-making
Cost Right Ans - the amount of money paid by a retailer to the
manufacturer or supplier for an item
Crew trainer Right Ans - an experienced associate who will train new team
members and assist other crew members
Cross-selling Right Ans - recommending additional products that
complement a customer's purchase
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