Chapter 7 Managing Change & Disruptive Innovations Complete
Solutions
Organizational Change: Any alteration of people, structure, or technology in an organization.
Change Agent: Someone who acts as a catalyst and assumes the responsibility for managing the
change process.
Some external fa...
Chapter 7 Managing Change & Disruptive Innovations Complete
Solutions
Organizational Change: ✅Any alteration of people, structure, or technology in an organization.
Change Agent: ✅Someone who acts as a catalyst and assumes the responsibility for managing the
change process.
Some external factors include: ✅- Changing consumer needs and wants.
- New governmental laws
- New technology
- Economic changes
Some internal factors include: ✅- New organizational strategy
- Change in composition of the workforce.
- New equipment
- Change in employee attitudes.
- Missed metrics/something isn't working.
The four types of change include: ✅1. Strategy: Modifying the approach to ensure the organizations'
success.
2. Structure: Structural components and structural design.
3. Technology: Work processes, methods, and equipment.
4. People: Attitudes, expectations, perceptions, and behavior. (in individuals and groups)
What are the three dimensions of change? ✅1. Scope of Change
2. Level of Change
3. Intentionality of Change
, Scope of Change: ✅Refers to the degree to which the required change will disrupt current patterns and
routines.
Level of Change: ✅The breadth of the systems that need to be changed within an organization.
Intentionality of Change: ✅The degree to which the change is intentionally designed or purposefully
implemented.
What are the three specific types of change in scope of change? ✅1. Incremental Change
2. Transformational Change
3. Strategic Change
Incremental Change: ✅Small refinements in current organizational practices or routines that do not
challenge, but rather build on or improve, existing aspects and practices within the organization.
Transformational Change: ✅Significant shifts in an organizational system that may cause significant
disruption to some underlying aspect of the organization, its processes, or structures.
Strategic Change: ✅Either incremental or transformational change that helps align an organization's
operations with its strategic mission and objectives.
What are the three specific types of change in level of change? ✅1. Individual-level Change
2. Group-level Change
3. Organization-level Change
Individual-level Change: ✅Focuses on how to help employees to improve some active aspect of their
performance or the knowledge they need to continue to contribute to the organization in an effective
manner.
- Individual-level change programs include leadership development, training, and performance
management.
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