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CVS Other pharmacist duties Exam Questions and Answers
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CVS Other pharmacist duties Exam Questions and Answers
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CVS Other pharmacist duties ExamQuestions and Answers
Mistake happened. what do you say to pt? - Correct Answers -Call it an ERROR and
promise a full refund with no charge for the new medication.
If pt ingested the medication, call physician immediately to obtain guidance on proper
clinical care.
"I understand your frustration/concern. We will put preventative measures in place to
ensure this doesn't happen again."
Do NOT delete the incorrectly filled script no place on hold: Inactivate it!
Mistake happened. how to record it? - Correct Answers -1. submit the Initial Report in
Retail Pt Safety Event Reporting System by the end of next day.
2. report incident to district leader.
3. complete detailed report within 3 days of incident.
4. district leader will follow-up to ensure accuracy of report. peer reviews may also
happen in specific states (RxNet has more info)
After a dispensing error, the pt may want to speak with someone else in charge. who do
you refer to? - Correct Answers -• Inform the patient that you will arrange for the District
Leader or covering Field Manager to contact him/her
• Provide the patient, parent or caregiver with the District Leader's name, mobile phone
and office telephone numbers
The district leader may not always be alerted. but there are some situations that they
MUST be involved: - Correct Answers -1. pt used wrong medication, dose, or strength.
2. error disrupts pt's therapy.
3. if additional support is appropriate, like requests for compensation or for supervisor
contact info, potential media involvement, etc.
NOTE: if district leader/pharmacy supervisor is unavailable, notify Regional Director.
, where to document a pt safety event - Correct Answers -main menu (RxConnect), then
M1 (reports), then 15 (quality assurance and pt safety reports), then Pt safety event
reporting
From there, you reach The Info Center, where you can see incomplete reports and a
white Report icon on the left to being a new Initial Report.
RxNet - Correct Answers -RxNet is an Intranet site available from Radar Store. There
are many references and resources available within RxNet such as Pharmacy
Operations Manual, Workload Calendar, and Quality Assurance website. It also is a
great reference for our CVS Patient Care programs.
Radar - Correct Answers -CVS Intranet site. Accessible from F6.
Contains:
1. RxNet
2. Workload Manager
3. Store-level reports
4. Email
5. Bulletin
Red bag - Correct Answers -Red Bags are an interoffice mail system. Hardcopy
communications and other items that need to be delivered to the stores are delivered
via Red Bag. For example, Connections is a CVS newsletter that keeps all CVS
colleagues informed about changes, initiatives, and important news within the company.
RxConnect - Correct Answers -The script processing system, as well as report
generator and pt record holder.
How to transfer a script from another CVS to your store? - Correct Answers -Menu, then
C (CVS Copy)
How to transfer a script (or at least indicate that) from another pharmacy to your store? -
Correct Answers -Menu, then TI (Transfer In)
Alt:
Profile, then TI
How to inactivate a script from menu? - Correct Answers -Menu, then I (Inactivate)
This allows you to inactivate a prescription without deleting the prescription record. This
feature cancels all the future refills.
How to pre-enter a script in drive-thru? - Correct Answers -Go to QD (Queue Drive-
Thru) and enter it there.
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