Medical Office Concepts Ch. 1-3 Study Guide (Complete
Guide Newest Version)
Jargon - ANS >Written communication, when possible, should be free of _____________.
True - ANS >A very simple solution to protect patients' confidentiality while handling their chart is to
turn the chart around, so that the name and any other medical information are not exposed.
HIPAA - ANS >Leaving information available to be viewed by others is a violation of _________.
Technologies, an aging population, and healthcare reform - ANS >Items fueling the rapid growth are
advances in _________, and _________, and ___________.
Front desk procedures, Scheduling, Records management, Administrative duties, and Financial - ANS
>The five major categories of tasks performed by an administrative medical assistant are:
Technologies, computers - ANS >A basic understanding of a variety of ______ and the ability to use
_______with mastery are essential workplace skills.
Accurate - ANS >An __________ person completes tasks with correctness and attention to detail.
Certification - ANS >___________ is a recognition given by associates that an individual has met high
standards and has demonstrated competency in given knowledge and tasks.
Thoroughness - ANS >________ is a trait that results in complete, neat, and correct tasks.
Dependability - ANS >________ consists of finishing tasks on schedule, without complaining, and
offering to assist others.
Efficiency - ANS >Using time and other resources to avoid waste and unnecessary effort when
completing tasks is the defining mark of _________.
, Flexibility - ANS >________ is the key component when working within a medical office environment.
Honesty - ANS >__________ is the quality that enables the physician to trust the medical assistant at
all times.
Good judgement - ANS >The quality of __________ involves the ability to use knowledge, experience,
and logic to assess all the aspects of a situation in order to reach a sound decision.
Clean - ANS >Insurance companies and government health insurance programs must ensure that
claims from health care providers are _________ -in other words, the claim forms are correct and
complete.
Empathy - ANS >Traits needed to be a successful medical assistant spring from ________, a sensitivity
to the feelings and situations of other people.
Assault - ANS >The clear threat of injury to another.
Battery - ANS >Any bodily contact without permission; in medicine, interpreted to include procedures
performed without the patient's consent or those that go beyond the degree of consent given.
Release of Information - ANS >Written permission signed by the patient, authorizing the proper
transfer of information to those who have made a legitimate request or have a legitimate need; often
called simply a "release".
Subpoena - ANS >A legal document ordering that all materials related to a lawsuit be delivered to
court; also, a legal document requiring people to divulge information.
Liability - ANS >Legal responsibility
Summons - ANS >A written notice to the person being sued (defendant), ordering the person to answer
charges presented in the document.
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