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HDI Desktop Support Technician Questions and Answers | Latest Version | 2024/2025 | Graded A+ $9.71
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HDI Desktop Support Technician Questions and Answers | Latest Version | 2024/2025 | Graded A+

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HDI Desktop Support Technician Questions and Answers | Latest Version | 2024/2025 | Graded A+ What is the primary role of a desktop support technician? The primary role is to provide technical assistance and support for computer systems, software, and hardware. How can a technician tro...

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  • September 25, 2024
  • 24
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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HDI Desktop Support Technician
Questions and Answers | Latest Version
| 2024/2025 | Graded A+
What is the primary role of a desktop support technician?


✔✔ The primary role is to provide technical assistance and support for computer systems,

software, and hardware.




How can a technician troubleshoot a computer that won’t boot?


✔✔ A technician can check the power supply, ensure all cables are connected, and run hardware

diagnostics.




What should you do first when a user reports an issue with their computer?


✔✔ Gather information about the problem by asking the user for details and observing the issue.




How do you handle a slow-running computer?


✔✔ Check for excessive programs running in the background, clear temporary files, and scan for

malware.




1

,What is the purpose of a help desk ticketing system?


✔✔ It is used to track, prioritize, and manage technical support requests.




How can a technician fix a printer that won’t print?


✔✔ Check if the printer is connected, ensure paper is loaded, restart the printer, and verify the

print queue.




What should be done if a user forgets their password?


✔✔ Verify the user’s identity and reset the password according to company policies.




How do you prevent data loss during repairs?


✔✔ Always back up important data before performing any hardware or software changes.




What is the use of remote desktop software in support?


✔✔ Remote desktop software allows technicians to access and control a user's computer to

troubleshoot and resolve issues remotely.




What steps would you take if an application crashes frequently?


2

, ✔✔ Update the software, check for compatibility issues, and review system resources to ensure

sufficient memory.




What is the importance of documentation in desktop support?


✔✔ Documentation helps track issues, provides solutions for future reference, and ensures

consistency in support procedures.




How do you troubleshoot network connectivity issues?


✔✔ Check physical connections, restart the router, verify network settings, and use the ping

command to test connectivity.




What is the best practice when installing software on a client’s computer?


✔✔ Ensure the software is licensed, compatible with the system, and does not conflict with other

installed programs.




What should you do if a computer is infected with malware?


✔✔ Disconnect the computer from the network, run antivirus scans, remove the malware, and

update security software.




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