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MANAGING PERSONAL / PERSONNEL PROBLEMS YODER-WISE EXAM QUESTIONS WITH COMPLETE ANSWERS
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MANAGING PERSONAL / PERSONNEL PROBLEMS YODER-WISE EXAM QUESTIONS WITH COMPLETE ANSWERS
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MANAGING PERSONAL / PERSONNELPROBLEMS YODER-WISE EXAM
QUESTIONS WITH COMPLETE
ANSWERS
The most important approach that a nurse manager can take with an emotionally
troubled employee is to:
a.Act as a therapist for the employee.
b.Adjust the standard of care to assist the employee.
c.Assist the employee in obtaining professional help.
d.Adjust the employee's work schedule to decrease stress - Answer-c. Assist the
employee in obtaining professional help.
The nurse manager knows that the most serious effect that absenteeism has on the
nursing unit is that:
a.Using replacement personnel with new ideas may be beneficial.
b.Salary costs are lower because personnel are fewer, and outcome is favorable.
c.Absence on the part of the rest of the staff is decreased.
d.Unacceptable patient care may result. - Answer-d. Unacceptable patient care may
result.
In keeping with guidelines of the organization, the nurse manager documents staff
problems. Documentation of disciplinary problems should:
a.Include a plan to correct them and to prevent future occurrences.
b.State a detailed history of past problems that are related to the current one.
c. Be written at the convenience of the manager.
d. Accumulate until the evaluation period begins - Answer-a. Include a plan to correct
them and to prevent future occurrences.
Before terminating an employee, a nurse manager must:
a.Be an expert in all legal aspects of termination and discipline practices.
b.Know the organization's specific policies for addressing disciplinary problems and
termination.
c.Function as a counselor for problem employees.
d.Do everything to assist and protect the employee by adjusting standards and policies.
- Answer-b. Know the organization's specific policies for addressing disciplinary
problems and termination.
A nurse manager understands that the typical first step in handling an employee with a
disciplinary problem is a:
a. Verbal reprimand.
b. Written reprimand.
, c. Reminder of employment standards.
d. Day off without pay. - Answer-c. Reminder of employment standards.
The chief nursing officer understands that clinical incompetence is best prevented by a:
a. Flexible protocol for evaluating competency skills.
b. Standardized clinical skills checklist.
c. Administration of personality tests and competency assessments at point of hire.
d. Formalized competency program with established standards for practice. - Answer-d.
Formalized competency program with established standards for practice.
A nurse manager understands that the second step in handling an employee with a
disciplinary problem is to document the incident. Which of the following is best for
documentation of personnel problems?
a. Use of the performance appraisal on an annual basis
b. Notes made immediately after an incident that include a description of the incident,
actions taken, plans, and follow-up
c. A tally sheet of medication errors and other specific problems that will be used at
annual review
d. Copies of reports, placed in his or her file, of all unusual occurrences involving the
employee - Answer-b. Notes made immediately after an incident that include a
description of the incident, actions taken, plans, and follow-up
The nurse manager places a staff member on probation because of reports of chemical
dependency. The nurse manager should be aware that which of the following
statements is true regarding chemical dependency?
a. The chemically dependent employee usually hides any changes in behavior.
b. When confronted with the issue, the affected employee is usually relieved to have
someone to talk to about the problem.
c. The chemically impaired nurse affects the entire healthcare organization.
d. Hospital policy, state laws, and nurse practice acts address procedures for the
chemically dependent employee in the most general terms - Answer-c. The chemically
impaired nurse affects the entire healthcare organization.
The chief nursing officer reviews the policy about "progressive discipline process." The
progressive discipline process includes which of the following? The manager:
a. Is a counselor and friend to the employee.
b. Should reprimand and suspend the employee as a last resort.
c. Should rehire the employee after a reasonable length of time.
d. Should terminate the employee if the problem persists. - Answer-d. Should terminate
the employee if the problem persists.
A nurse manager must be familiar with the agency's policies regarding termination.
Termination procedures include which of the following?
a. Following specific procedures from other organizations
b. Having an attorney present at the termination meeting
c. Having adequate written documentation to support the action
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