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YODER-WISE MANAGEMENT BOOK EXAM STUDY SET QUESTIONS AND ANSWERS
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YODER-WISE MANAGEMENT BOOK EXAM STUDY SET QUESTIONS AND ANSWERS
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YODER-WISE MANAGEMENT BOOKEXAM STUDY SET QUESTIONS AND
ANSWERS
Coping - Answer-The immediate response of a person to a threatening situation.
Chemically Dependent - Answer-A psychophysiological state in which an individual
requires a substance, such as drugs or alcohol, to prevent the onset of symptoms of
abstinence.
Conflict - Answer-A perceived difference among people and a four stage process
including frustration, conceptualization, action, and outcomes.
Compromising - Answer-Moderately assertive, cooperative approach to conflict in which
the individual's ability to negotiate and willingness to give and take result in conflict
resolution and fulfillment of priorities for all involved.
Competing - Answer-Assertive, uncooperative approach to conflict in which the
individual pursues own needs at the expense of others.
Collaborating - Answer-Involves a group of people working together to achieve a
common goal.
Continuous Quality Improvement (CQI) - Answer-A comprehensive program designed
to continually improve the quality of care. Often used interchangeably with total quality
management, quality management, quality improvement, and performance
improvement.
Collective Action - Answer-A mechanism for achieving professional practice through
group decision making.
Centers for Disease Control and Prevention (CDC) - Answer-The main federal agency
protecting the health and safety of people in the United States.
Commitment - Answer-A state of being emotionally impelled; feeling passionate about
and dedicated to a project or event.
Cybernetic Theory - Answer-Regulation of systems by managing communication and
feedback mechanisms.
Chaos Theory - Answer-Theoretical construct defining the random-appearing yet
deterministic characteristics of complex organizations (See Non-linear change).
,Change Situations - Answer-The field comprising various factors and dynamics within
which change is occurring.
Change process - Answer-The series of ongoing efforts applied to managing a change.
Change Outcome - Answer-The end product of a change process.
Change Management - Answer-The overall processes and strategies used to moderate
and manage the preparation for, effect of, responses to, and outcomes of any condition
or circumstance that is new or different from what existed previously.
Change Agents - Answer-Individuals with formal or informal legitimate power whose
purpose is to initiate, champion, and direct or guide change.
Critical Path or Pathway - Answer-A component of a care MAP that is specific to
diagnosis-related group reimbursement. The purpose is to ensure patients are
discharged before insurance reimbursement is eliminated.
Clinical Nurse Leader - Answer-An evolving role of the professional nurse being
developed by the American Association of Colleges of Nursing (AACN).
Charge Nurse - Answer-A registered nurse responsible for delegating and coordinating
patient care and staff on a specific unit. A resource person for all staff; there is usually
one charge each shift per unit.
Case Method - Answer-A model of care delivery in which one nurse provides total care
for a patient during an entire work period.
Case Manager - Answer-A baccalaureate degree- or master's degree- prepared clinical
nurse who coordinates patient care from preadmission through discharge.
Case-Management Model - Answer-A model of delivering patient care based on patient
outcomes and cost containment. Components of case management are a case
manager, critical paths/critical pathways, and unit-based managed care.
Cost Center - Answer-An organizational unit for which costs can be identified and
managed.
Cost-Based Reimbursement - Answer-A retrospective payment method in which all
allowable costs are used as the basis for payment.
Cost - Answer-The amount spent on something. The national healthcare costs are a
function of the price and utilization of healthcare services; a healthcare provider's costs
are the expenses involved in providing goods or services.
Contractual Allowance - Answer-A discount from full charges.
, Charges - Answer-The cost of providing a service plus a markup for profit.
Cash Budget - Answer-A plan for an organization's cash receipts and disbursements.
Case Management - Answer-A person-oriented service that reflects multidisciplinary
cooperation and coordination.
Complexity Theory - Answer-Requires leaders to expand and respond to engaging
dynamic change and focus on relationships rather than on prescribing and approaching
change as a lock-step, prescribed method. Traditional organizational hierarchy plays a
less significant role as the "keeper of high level knowledge" and replaces it with the idea
that knowledge applied to complex problems is better distributed among the human
assets within an organization, without regard to hierarchy. Leaders try less to control the
future and spend more time influencing, innovating, and responding to the many factors
that influence health care.
Cross-Culturalism - Answer-Mediating between and among cultures.
Collective Bargaining - Answer-Mechanism for setting labor disputes by negotiation
between the employer and representatives of the employees.
Confidentiality - Answer-Right of privacy to the medical record of a patient; also, a
respect for the privacy of information and the ethical use of information for its original
purpose.
Corporate Liability - Answer-The condition of being responsible for corporate loss
related to acts performed and not performed in meeting obligations to operate legally
and judiciously.
Consolidated Systems - Answer-A group of healthcare organizations that are united
based on common characteristics of ownership, regional location, or mutual
performance objectives for the purpose of optimizing utilization of their resources in
achieving their missions.
Cultural Imposition - Answer-The condition that exists when one individual or
organization attempts to require another individual or group to accept the values,
attitudes, and beliefs of the first.
Cultural Sensitivity - Answer-Capacity to feel, convey, and react to ideas, habits,
customs, or traditions unique to a group of people.
Culture - Answer-A way of life conveyed strongly enough for a group of people to
describe its meaning. It consists of values, beliefs, attitudes, practices, rituals, and
traditions.
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