Exam (elaborations)
CMAA MODULE 7 QUESTIONS AND ANSWERS
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CMAA MODULE 7 QUESTIONS AND ANSWERS
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Name: Score:53 Multiple choice questions
Definition 1 of 53
CMAAs will need to turn on any equipment needed for the day, including computers/monitors,
and check for system updates. Organizations that utilize EHR systems need to be prepared
and have all computers, tablets, and/or kiosks operational before the first patient checks in.
Software can alert a logged-in user when a system or software update is needed. Computer
updates are essential in maintaining security with patient health records and need to be done
as soon as instructed.
Numeric Filling System
Turn Equipment On, System Updates
Which Of The Following Would Be Uploaded To The Patient Medical Record? A Letter
Sent To Them B Inventory C End-of-day Reconciliation D Employee Policies
Terminal Digit Filling System
Definition 2 of 53
Individually identifiable health information that is inputted, stored, and shared relating to the
health of patients.
Health care organizations must have administrative, technical, and physical safeguards in place
and must be followed by all vested members. These safeguards are put into place to ensure
the records are safe, confidential, and kept private.
Recording messages
Protected health information PHI
Phone challenges
Physical safeguards
,Definition 3 of 53
At times it is necessary to place the caller on hold when checking information or if another call
comes in to see the reason for the call to see if it is an emergency. When putting a caller on
hold, ask for permission to put on a brief hold. For the second caller, try to make it brief and
determine if there is an emergency or if they can wait for the first call to complete. Thank both
callers for holding. Sometimes the CMAA will route the call to another person or department
who can address any questions or concerns.
Technical Safeguards
Fax
Management of Hold Times
Templates
Definition 4 of 53
Tasks performed at the start of a new day include preparing the reception and waiting area;
making sure the printers and fax and copy machines are turned on and stocked with paper;
preparing the examination rooms; ensuring items are stocked that will be needed throughout
the day and the restrooms are clean and stocked; and preparing laboratory equipment and
supplies if needed. Additional responsibilities at the beginning of the day include reviewing
and printing the schedule for the day and preparing patient records. This may be done in the
morning or throughout the day as time allows.
Physical Safeguards
Prepare Medical Records for the Day
Administrative Safeguards
What is Equipment Inventory in a Medical Facility?
,Definition 5 of 53
electronic health records. This includes routinely backing up data and having a backup plan in
case of a power outage when upgrades are needed or in the event of a technology issue,
natural disaster, or virus. The backup records should be kept in a separate location so they can
be recovered if needed. Backup can also be accomplished with a cloud backup service. Most
vendors support real-time cloud backup. When the network or software is unavailable, the
health care organization does not stop functioning. The system should be backed up at regular
intervals to maintain the integrity of the data. The best practice is a real-time backup.
All daily financial transactions must be
It is important to have backup plans for
Directing Calls to Proper Parties When Needed
Identification of Caller and Their Needs
Definition 6 of 53
are also used to limit access to information in the electronic health record. This can include the
use of encryption software that changes information to be nonreadable and a data backup
process to protect the information. Technical safeguards can include authentications,
automatic log-off after a preset amount of time, and firewalls.
Technology and policies that protect electronic protected health information from being
accessed by those without permission.
Recording messages
Technical safeguards
Administrative safeguards
Data safeguards
, Definition 7 of 53
Storage, exchange, accessibility, and integration of health care records for the overall purpose
of optimizing the health of individuals and populations.
Positively contributes to effectively maintaining patient records. Information is entered and
then able to be used by many different departments in the health care organization, which can
optimize the current health of patients as well as lead to a more proactive approach to health
and wellness and long-term benefits to the patient's outcome.
Templates
Administrative safeguards
Health Care interoperability
Phone challenges
Definition 8 of 53
Fax communications are used to send and receive certain types of correspondence. When
sending fax communications include a cover page with the recipient's contact information
included and a confidentiality notice. Faxes can be received by anyone with access to a fax
machine.
Memo
Courier Delivery
Fax
Definition 9 of 53
include physical procedures and policies to protect the computer network and other
equipment from hazards and unauthorized access. This includes passwords, itemized
equipment inventory, EHR operator logs that track logins, successful sign-offs, and access
restrictions.
Practice management software
Segregation of duties
Physical safeguards
Administrative safeguards
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