CCBMA ADMINISTRATIVE E XAM
QUESTIONS WITH CORRECT VERIFIED
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Information may be sent rapidly by using a_____. - ANS ✅Fax machine
The process of arranging a series of printed pages is called_____. - ANS
✅Collating
The most important part of preparing correspondence_____. - ANS
✅Proofreading
A daily log should be kept of all_____. - ANS ✅Incoming telephone calls
Incoming mail should be sorted and_____. - ANS ✅Date stamped
The preferred way to send valuable items by mail_____. - ANS ✅Registered
mail
Termination of Care Letters should be sent by_____. - ANS ✅Certified
mail/return mail
System for leaving messages which can be retrieved later_____. - ANS ✅Voice
mail
Cancelled appointments should be noted in the_____. - ANS ✅Patient chart
1
CCBMA ADMINISTRATIVE
, CCBMA
A method of maximizing appointment time_____. - ANS ✅Wave scheduling
The appointment schedule could be used as a_____. - ANS ✅Legal record
A useful telephone service for a physician with 2 offices_____. - ANS ✅Call
forwarding
On a multi-line telephone, the line in use will be indicated by_____. - ANS
✅Steady light
To best utilize the appointment schedule, set aside time for_____. - ANS
✅Call backs
An important way to make the patient feel comfortable_____. - ANS ✅Warm
greeting
Missed appointments can be reduced by_____. - ANS ✅Calls to confirm
appointments
Patients should be notified of any_____. - ANS ✅Unusual delays
Having the patient's chart at hand is necessary when____. - ANS ✅Scheduling
procedures
"First Come First-Served" method of appointment scheduling____. - ANS
✅Open hours
Stating names within another patient's hearing could be a_____. - ANS
✅Breach of Confidentiality
2
CCBMA ADMINISTRATIVE
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