Informal reports - ANSWER-lack extensive planning or research, and they often
take the form of a memorandum.
Feasibility Report - ANSWER-help executives determine if an idea or a plan is
both practical or possible
Laboratory Report - ANSWER-Relays information gathered from an investigation
of from laboratory testing
Memorandum - ANSWER-the primary method of communication for many
organizations, which organizes information by either directly or indirectly
Direct pattern - ANSWER-Presents the main idea of the memo first and follows up
with the details
, Indirect pattern - ANSWER-Presents the detail of the memo first and follows up
with the main points
Inquiry Letters - ANSWER-Written to ask about a product, service, or procedure
Claim letters - ANSWER-Written to express disappointment with a product or
service and to request a refund, replacement, or apology
Job application letters - ANSWER-written to accompany a rèsumè when seeking
an internship or employment
Resume - ANSWER-serves as an important tool for illustrating qualification to
potential employment
user manuals - ANSWER-written for both skilled or unskilled users of product
tutorials - ANSWER-written as a self study guide for the users of a product
training manuals - ANSWER-major teaching tool in vocational jobs, used to train
people in a procedure or skill
operator's manuals - ANSWER-written for trained operators of construction,
computer, or manufacturing equipment for use on the job
service manuals - ANSWER-written for repair technicians, contain
troubleshooting charts for diagnosing problems
instructions - ANSWER-steps that are required to compete a specific task who
never performed a certain task
procedures - ANSWER-instructions that act as guidelines for people familiar with
a task
process description - ANSWER-describes how something works and breaks
down a process into steps or parts
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