Chapter 1 – Introduction to Operations and Supply Chain Management ll ll ll ll ll ll ll ll ll
The Operations Function
ll ll
1. The operations function interacts with
ll ll ll ll
a. Marketing
b. Suppliers
c. Human resources ll
d. Finance
e. All of the above ll ll ll
Difficulty:
EasyAnswer: d
l l ll
2. Operations is often described as ll ll ll ll
a. the creative core of an organization ll ll ll ll ll
b. a transformation process ll ll
c. the source of firm profitability ll ll ll ll
d. all of the above ll ll ll
Difficulty:
EasyAnswer: b
l l ll
The Evolution of Operations and Supply Chain Management
ll ll ll ll ll ll ll
1. ll helped to enable the Industrial Revolution.
ll ll ll ll ll
a. Linear programming ll
b. Quality circles ll
c. Interchangeable parts ll
d. The Internet ll
Difficulty:
EasyAnswer: c
ll l ll
2. The Principles of Scientific Management were proposed by
ll ll ll ll ll ll ll
a. Adam Smith ll
b. Henry Ford ll
c. Frederick Taylor ll
Operations Management Creating Value Along the Supply Chain ll ll ll ll ll ll ll
, d. Elton Mayo ll
Difficulty:
EasyAnswer: c
l l ll
3. Supply chain management emerged as
ll ll ll ll
a. companies started to outsource production ll ll ll ll
b. the number of suppliers for each company grew ll ll ll ll ll ll ll
c. globalization expanded the reach of suppliers and customers ll ll ll ll ll ll ll
d. all of the above ll ll ll
Difficulty:
EasyAnswer: d
l l ll
4. The quality revolution was brought to us by
ll ll ll ll ll ll ll
a. Germany
b. Japan
c. China
d. Mexico
Difficulty:
EasyAnswer: b
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Globalization
1. Globalization has grown rapidly due to ll ll ll ll ll
a. World trade agreements ll ll
b. The Internet ll
c. Outsourcing
d. All of the above ll ll ll
Difficulty:
EasyAnswer: d
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2. Which of the following countries has the highest hourly wage rate?
ll ll ll ll ll ll ll ll ll ll
a. Norway
b. U.S.
c. Germany
d. South Korea ll
Difficulty:
ModerateAnswer: a
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3. Companies go global to ll ll ll
a. take advantage of favorable costs ll ll ll ll
Operations Management Creating Value Along the Supply Chain ll ll ll ll ll ll ll
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