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Genesys Cloud CX: Architect Certification – Q’s & A’s
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Genesys Cloud CX: Architect Certification – Q’s & A’s
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Genesys Cloud CX: Architect Certification – Q’s & A’sWhich of the following is an automated telephony system that interacts with
callers, gathers information, and routes calls to the appropriate recipients?
A. DTMF
B. CRM
C. IVR
D. Telephony Right Ans - C. IVR
Which of the following selects the interaction path and enhances the caller's
experience before agent assignment?
A. Prompts
B. Flow
C. DTMF
D. IVR Right Ans - B. Flow
Which type of call flow is used to create the call route that routes the incoming
call to the respective ACD queue based on the customer's response?
A. In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
D. Secure Call Flow Right Ans - B. Inbound Call Flow
Select the container that holds an audio message and/or text-to-speech
pairings on a "per language" basis.
A. Flow
B. IVR
C. Prompts
D. DTMF Right Ans - C. Prompts
You are trying to create a new flow. Which option lists the correct sequence of
steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
, 4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
A. 1,3,2,4,6,5,8,7
B. 1,4,2,3,6,5,7,8
C. 1,4,3,2,6,5,8,7
D. 1,4,2,3,6,5,8,7 Right Ans - D. 1,4,2,3,6,5,8,7
Select all the possible measurements for the selection timeout of every menu.
(Choose two.)
A. Hours
B. Minutes
C. Seconds
D. Milliseconds
E. Microseconds Right Ans - C. Seconds
D. Milliseconds
What is the maximum value that can be set for the 'Minimum confidence level'
in speech recognition?
A. 25%
B. 50%
C. 100%
D. No Limit Right Ans - C. 100%
What is the minimum value for the number of times to repeat a menu?
A. 1
B. 2
C. 5
D. 0 Right Ans - D. 0
What is the correct term for the setting that determines how long a caller can
pause between entering digits in the IVR?
A. Timeout
B. Inter-Digit Timeout
C. No Entry Timeout
D. Menu Selection Timeout Right Ans - B. Inter-Digit Timeout
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