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Genesys Cloud Implementation: Questions With Solutions (100% Accurate)
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Genesys Cloud Implementation: Questions With Solutions (100% Accurate)
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Genesys Cloud Implementation: Questions WithSolutions (100% Accurate)
What are the features of the Contact Center? Right Ans - 1. Automated Call
Distribution (ACD)
2. Real-time and historical reports
3. Options to integrate Customer Relationship Management (CRM) software
like Salesforce or Zendesk, or generally to HTTP REST services
4. Supervising tools for Quality Management and Workforce Management
Who uses the collaborate feature? Right Ans - Every member of the
organization, regardless of their role, uses the Collaborate features. Those
requiring telephony services use the Communicate features.
What roles have contact center communications responsibilities? Right Ans
- 1. Contact Center Agents
2. Supervisors
3. Telephony Administrators
4. Super Administrators
What is the difference between a Collaborate and Communicate License?
Right Ans - Collaborate license is free for users and Communicate requires a
license to run.
What are the three license types available? Right Ans - The requirements of
the organization determine which license best meets their needs:
Genesys Cloud 1: Genesys Cloud 1 offers features for organizations that
require basic voice-based support in their contact center.
Genesys Cloud 2: Genesys Cloud 2 offers features for organizations that
require multichannel-based (excluding social media) support in their contact
center.
Genesys Cloud 3: Genesys Cloud 3 offers features for organizations that
require multichannel-based including social media along with Workforce
Management in their contact center.
, What is a named license? Right Ans - A billable named user is anyone that
has logged in to the Genesys Cloud service at least once during the billing
period. The user type billed is the highest level license they were assigned
during the billing period.
What is a Concurrent license? Right Ans - Concurrent is a license that can
essentially be shared. These licenses are invoiced based on the peak number
of users active on the platform within a billing cycle.
Does Genesys support a mix of named and concurrent license types? Right
Ans - No
Concurrent billing in Genesys Cloud is limited to: Right Ans - organizations
that are contained within a single geographic region.
What are the advantages of unified collaboration within a large organization?
Right Ans - 1. Instant communication with the coworkers enables you to
accomplish complex tasks in a short time. Therefore, the productivity and
performance of the organization is enhanced.
2. Instant messaging costs are significantly less than long-distance phone
conversations.
3. Unified collaboration brings different teams together easily under one
umbrella like a chat room.
What is the maximum size of a file that can be uploaded? Right Ans - 2 GB
What are the regions available in Genesys Cloud? Right Ans - - Americas
(US East)
- Americas (US West)
- Americas (Canada)
- Asia Pacific (Seoul)
- Asia Pacific (Sydney)
- Asia Pacific (Tokyo)
- EMEA (Dublin)
- EMEA (Frankfurt)
- EMEA (London)
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