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NCCT-NCMA EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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NCCT-NCMA EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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NCCT-NCMA EXAM 2024/2025 WITH100% ACCURATE SOLUTIONS
Which of the following actions by the Medical Assistant reflects
professional telephone etiquette? (select the three (3) correct answers) -
Precise Answer ✔✔speaking clearly with a pleasant tone
verifying the patient's full name
requesting permission before placing a caller on hold
The medical assistant aligns all parts of a business letter at the left
margin. This is an example of which of the following letter formats? -
Precise Answer ✔✔full block style
Studying the image below, which of the following is missing in the
structure of this professional business letter? - Precise Answer
✔✔header
the best way to ensure that a patient understands and complies with the
medical offices financial policy is to explain the - Precise Answer
✔✔office's financial policies and procedures in advance of services
what five pieces of information must be available on every sample in the
laboratory - Precise Answer ✔✔full name, unique identifier, date of
collection, time of collection, collector's identity
, which of the following pieces of information is important to include
when taking a routine telephone message (select the three (3) correct
anwsers) - Precise Answer ✔✔caller's return telephone number
date and time of call
name of person calling
which of the following forms should always be included when sending a
fax originating from the medical office - Precise Answer ✔✔cover sheet
a medical assistant maintains a positive, caring demeanor when the
office is running 45- minutes behind on scheduled appointments. The
action is most indicative of which of the following workplace behaviors
- Precise Answer ✔✔professionalism
the medical assistant mistakenly opens an item of incoming mail marked
"personal" addressed to the physician. What action should the medical
assistant take? - Precise Answer ✔✔write "opened in error" on the
outside of the envelope and initial
Which of the following types of mail is the most cost effective for bound
printed material, film, and sound recordings? - Precise Answer
✔✔media
While recording electronic payments at the end of the day, the medical
assistant leaves the front desk to help a coworker. When the medical
assistant returns, the computer screen is blank. There is evidence that the
office cleaning crew has vacuumed an emptied the trash around the front
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