100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
CLG 0010 DoD Government wide Commercial Card Exam Questions with Complete Answers. $20.49
Add to cart
Quickly navigate to
Preview
  2.  
  3. CLG 0010 DoD Government Wide Commercial Card
  4.  
  5. CLG 0010 DoD Government wide Commercial Card

Exam (elaborations)

CLG 0010 DoD Government wide Commercial Card Exam Questions with Complete Answers.
 0 purchase
  • Course
  • CLG 0010 DoD Government wide Commercial Card
  • Institution
  • CLG 0010 DoD Government Wide Commercial Card

CLG 0010 DoD Government wide Commercial Card Exam Questions with Complete Answers.CLG 0010 DoD Government wide Commercial Card Exam Questions with Complete Answers.CLG 0010 DoD Government wide Commercial Card Exam Questions with Complete Answers.CLG 0010 DoD Government wide Commercial Card Exam Que...

[Show more]

Preview 2 out of 5  pages

Document information

  • September 26, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • clg 0010 dod government wide commercial card exam

Written for

  • CLG 0010 DoD Government wide Commercial Card
  • CLG 0010 DoD Government wide Commercial Card

Seller

avatar-seller
Lectjoe

Reviews received

Content preview

Certified Healthcare Access Associate (CHAA) Study
Guide.
What act requires language barriers to be identified and accommodated? - Correct
Answer American with Disabilities Act (ADA) under Title III

What does AIDET stand for? - Correct Answer Acknowledge, Introduce, Duration,
Explanation and Thanks

Two ways of obtaining customer feedback - Correct Answer Active and Passive

What is active customer feedback? - Correct Answer The provider requests information
from the patient

What is passive feedback? - Correct Answer The process of responding to patient
complaints and concerns

Uses for positive and negative survey results? - Correct Answer Positive scores for
public relations, Negative scores for performance improvement

3 factors to consider when initiating a patient satisfaction survey - Correct Answer data
measurements are required, important to the organizations decision-making and
important to day-to-day management

What is HCAHPS? - Correct Answer (Hospital Consumer Assessment of Healthcare
Providers and Systems) is a survey of hospital patients that captures their perspective
on hospital care

Purpose of a quality improvement program - Correct Answer collect data, analyze data,
initiate education, and evaluate actions

Definition of quality control - Correct Answer the performance processes through which
actual performance is measured and compared with goals

Definition of quality assurance/improvement - Correct Answer an approach to the
continuous study and improvement of providing healthcare services

Definition of performance improvement - Correct Answer The continuous study and
adaptation of a healthcare organization's functions and processes

What are KPIs? - Correct Answer (Key Performance Indicators) are quantifiable
measurements that reflect the critical success factors of an organization

, General Key Performance Indicators (KPI) for Patient Access - Correct Answer pre-
registration percentage, wait times, accuracy rate, collections, productivity, patient
satisfaction, unbilled dollars, employee satisfaction

3 Steps to Communication - Correct Answer Encoding, Transmission, Decoding

Definition of Encoding - Correct Answer a message is translated from an idea into
symbols

Definition of Transmission - Correct Answer The encoded message is sent through
some medium to the receiver

Definition of Decoding - Correct Answer The receiver must translate or interpret the
symbols used by the sender

Barriers to Communication - Correct Answer Gate-keeping, distrust, status, emotions,
lack of self-confidence, impatience, and low motivation to communicate

What does HEAT mean for communication? - Correct Answer hear them out,
Empathize with the customer, Apologize for the inconvenience, Take responsibility for
action

What does MPI stand for? - Correct Answer Master Patient Index

What are standard precautions? - Correct Answer A met of infection control practices
that healthcare personnel use to reduce transmission of microorganisms

What is the Office of the Inspector General (OIG)? - Correct Answer A division of the
US Dept. of Health and Human Services (HHS) that is responsible to protect the
integrity of HHS programs and the wellbeing of its beneficiaries

OIG definition of compliance - Correct Answer A dynamic process that helps to ensure
that hospitals are better able to fulfill their commitment to ethical behavior

Elements of a compliance Program - Correct Answer Establish compliance standards,
assign oversight responsibility, evaluate employees, education on compliance issues,
monitoring reporting systems, discipline for non-compliance, and respond to offenses

Potential Patient Access Compliance areas - Correct Answer code of conduct,
admission policy, discharge policy, patient referrals, physician agreements, claim
development

Areas at high risk for non-compliance - Correct Answer Billing for services not rendered,
providing medically unnecessary services, up coding, duplicate billing, unbundling,
patient's freedom of choice, credit balances

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Lectjoe. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $20.49. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

69052 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling
$20.49
  • (0)
Add to cart
Added