Water Operator Class D Study Guide Questions And Answers Graded A+.
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Course
Water Operator Class D
Institution
Water Operator Class D
Water Operator Class D Study Guide Questions And Answers Graded A+.
The primary purpose of the Water Utility Industry - correct answer. The production and delivery of safe drinking water to consumers
Those who work in the public water industry have a responsibility to meet standa...
Water Operator Class D Study Guide
Questions And Answers Graded A+.
The primary purpose of the Water Utility Industry - correct answer. The production and
delivery of safe drinking water to consumers
Those who work in the public water industry have a responsibility to meet standards
created by these types of government entities. - correct answer. Federal and State
basic federal and state standards state that Water must be: - correct answer.
disinfected, delivered at adequate pressure, and be ample in quantity.
Employees should guard what - correct answer. the water supply and facilities
Employees should guard the water supply and facilities from these three things. -
correct answer. contamination, vandalism and terrorism
Bacteriological analysis records are kept for - correct answer. 5 years
Chemical analysis records are kept for - correct answer. 10 years
Records about action taken to correct violations of primary drinking water regulations
are kept for - correct answer. 3 years after last action taken
Written documentation relating to sanitary surveys conducted are kept for - correct
answer. 10 years after the survey is completed
Documentation of a variance or exemption granted is kept for - correct answer. 5
years after its expiration
Results of required tests, measurements or analysis must be reported - correct answer.
within 10 days following its completion
,A copy of Consumer Confidence reports (EPA Required)must be kept for - correct
answer. 5 years
Administers water operator licensing - correct answer. TCEQ
TCEQ - correct answer. Texas Commission on Environmental Quality
Description of a public water system - correct answer. Regularly serves at least 25
individuals daily at least 60 days out of the year.Services at least 15 service
connections.
MUDs - correct answer. Municipal Utility Districts
Water is essential to - correct answer. Life and health
Customers are entitled to - correct answer. courteous treatment & answers to
questions about water
This type of public system is not required to compile monthly reports - correct answer.
systems that serve less than 100 connections OR purchase treated water
Job training for water utility operators is available through these 3 organizations -
correct answer. American Water Works Association, Texas Engineering Extension
Service, Texas Water Utilities Association
All public water systems are required to employ certified operators even if the system
only - correct answer. redistributes treated water bought from another source
cities, municipal utility districts,rural water supply corporations mobile home parks,
campgrounds are examples of: - correct answer. Public Water Systems
Examples of community water systems - correct answer. cities, municipal utility
districts,rural water supply corporations, mobile home parks, campgrounds
Non-community water system - correct answer. Any public water system that is not a
community system
travel trailer spaces, Hotel and motel rooms, service stations are examples of this type
of water systems - correct answer. non-community water systems
The federal agency that impacts the water industry - correct answer. EPA
The most important federal law impacting the water utility industry is the - correct
answer. Safe Drinking Water Act
,The Safe Drinking Water Act establishes these 4 national safety and quality standards -
correct answer. Physical, Chemical, Bacteriological, Radiological
The state agency that regulated drinking water in Texas and administers the Federal
Safe Drinking Water Act - correct answer. TCEQ
The water system must notify the TCEQ when (5 items) - correct answer. there is a
change or alteration of the system; a new facility to be build; water supply health
hazards; change in water quality; change in water source
MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water
Conservation Districts; Subsidence Districts and River Authorities -- These are what
type of agencies and what do they impact? - correct answer. Regional and local
agencies that impact the water utility industry
The relationship between you and the customer - correct answer. Public Relations
PR - correct answer. Public Relations
Wat are the three keys to good customer relations - correct answer. Everything the
utility does is PR; Customers are entitles to courteous treatment; Every employee is a
PR person
Customers have the most contact with - correct answer. Meter Readers
Meter readers can be ambassadors of goodwill by doing these 5 things - correct
answer. wearing identifying clothing; being neat and courteous; Teaching customers
how to read their meter; Explaining utility policies such as delinquent notices or disputed
readings; Taking care or property
Maintenance crews can warn customers of - correct answer. service interruptions
Maintenance crews can provide this to protect the public - correct answer. signs and
barriers
The plant operator is responsible for making the water - correct answer. safe to drink
and use
Water bills should be 4 things - correct answer. accurate; itemized; neat; legible
It is important that the utility have a sense of this (attitude) - correct answer. pride and
professionalism
Employees should be kept informed of utility... - correct answer. plans and policies
, How should customer complaints be treated? - correct answer. as legitimate and
investigated as soon as possible
In small water systems the operator is often - correct answer. a meter reader, repair
crew and pump operator; the highest paid employee; a college graduate
Stuffers are - correct answer. sent to customers in billing statements
Suffers can be many things. Name 4. - correct answer. departments to call for service;
explanations of utility policy; a history of the utility; tips on water conservation
Delinquent payment notices should be (4 things) - correct answer. tactful and tasteful;
mailed in an envelope; businesslike
The EPA requires community water systems to The water system must provide
customers with a report on the system's water quality how often? - correct answer.
yearly
The annual system water quality report should be - correct answer. attractive; easy to
understand
The annual system water quality report can build what - correct answer. goodwill and
trust with the customer
Good treatment of employees includes 3 primary things - correct answer. fair wages;
benefits; safe working conditions
After action is taken on a complaint the employee should do this to to make sure
everything is satisfactory(OK). - correct answer. follow up with a phone call, post card
or e-mail
Give 3 reasons that water plant facilities should be kept neat and clean - correct
answer. to indicate a professional attitude; to keep public support; to keep confidence
in the water quality
The employee should listen to special requests and look for ways to oblige the customer
within - correct answer. utility policy
The chemical symbol for water - correct answer. H2O
Three forms of water - correct answer. solid(ice); liquid(water); water(vapor/gas)
Hydrological cycle - correct answer. the natural exchange of water between the earth
and atmosphere
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