Exam (elaborations)
GSM Exam 3 Questions & Answers 2024/2025
- Course
- Institution
GSM Exam 3 Questions & Answers 2024/2025
[Show more]
Content preview
GSM Exam 3 Questions & Answers2024/2025
What are the three factors of a guest's response to a service setting? - ANSWERSphysiological, cognitive,
emotional
Temperature, humidity, air quality, smells, sounds, and light are all ambient conditions in the service
environment - ANSWERSTrue
Which of the following environmental features does not contribute to the guest's feeling of safety? -
ANSWERSTall Hedges
Functional congruence in the environment refers to - ANSWERSHow well something with a functional
purpose fits in the environment in which it serves that purpose
An organization that attempts to increase the revenue-producing space within which it provides guest
experience at the expense of essential but non-revenue producing space will most likely - ANSWERSHave
a memorable service setting, but unreliable delivery system
Theming expands the limits of what the organization can offer in terms of service, setting, and delivery
system - ANSWERSFalse
Hospitality organizations have used the concept of theming to - ANSWERSAdd value to the guest
experience and enhance it
One importance of the service environment is that it influences guest expectations even before the
service is delivered - ANSWERSTrue
One of the easiest ways to assess how the environment influences the guest expectations is the rest
room test, which shows how much cleanliness is made a priority - ANSWERSTrue
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Bensuda. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now