NCOM 1000 MIDTERM EXAM
QUESTIONS AND ANSWERS 100%
CORRECT
4 styles of communication - ANSWER-aggressive, passive, passive-aggressive,
assertive
aggressive communication style - ANSWER-more concerned with own needs than
those of others, can be abusive towards others
passive aggressive communication style - ANSWER-indirectly aggressive but can still
be abusive, believe their needs are as or more valuable
passive communication style - ANSWER-believe their opinions, values, or needs are
not as important as others
assertive communication style - ANSWER-individuals recognize their needs as well
as other's needs are important. most respectful and professional style.
verbal communication - ANSWER-refers to the actual words used when conveying a
message
nonverbal communication - ANSWER-involves tone, facial expression, stance,
gestures, intonation, and pace
transactional model of communication - ANSWER-view of communication as a
reciprocal process of feedback and messages between individuals in an effort to
create common meaning.
transformational model of communication - ANSWER-focuses on desired outcomes
of the process and links patient safety, depicts how complicated communication is
and helps to explain why miscommunication occur
, communication - ANSWER-a process by which information is exchanged between
individuals through a common system of symbols, signs, or behaviour
what is miscommunication - ANSWER-when the receiver's understanding of the
message differs from what the sender was intending.
linear model of communication - ANSWER-Created by Claude Shannon
A theory that views communication as a one-way process in which a source conveys
an encoded message through a channel to a receiver, who then decodes that
message
5 levels of communication - ANSWER-intrapersonal
transpersonal
interpersonal
small group
public
intrapersonal communication - ANSWER-occurs within each individual and
comprises our thought and internal voice. referred to as self talk
transpersonal communication - ANSWER-communication that pertains to spiritual
inquiry
interpersonal communication - ANSWER-the exchange of information between two
individuals with the goal of creating shared meaning and understanding.
small group communication - ANSWER-2 to 15 individuals participating in the
exchange of thoughts, ideas and information
public communication - ANSWER-Communication that occurs at least 12 ft away,
often by presents in class or at conferences
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