Does the Post Office provide a U.S. flag to Veterans for a fee? - No, it's free for Burial of
Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - Postal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - Postal Bulletin and POS One
What is our postal website? - WWW.USPS.COM
Postal Service ________________ are available online and provide guidance on
regulations for Domestic/ International/ Administrative/Personal fields Support. - Directives
Priority Mail Domestic is delivered in ? - 2-3 days
Any mailable item that weighs 13 ounces or less is? - FIRST CLASS MAIL
What class of mail does the post office have monopoly on? - FIRST CLASS LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - 1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn about
products and make a purchase commitment - NEED SATISFACTION SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except,
Standard Post, can measure up to _____inches - 70 Lbs, 108 inches, 130 inches.
What Does EDDM stands for? - EVERY DOOR DIRECT MAIL- Advertise small business at
retail.
Name the Service Class of Mail that delivers in 1-2 business days - PRIORITY EXPRESS
MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than
130 inches? - OVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - The article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? - PS
FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? -
Prioriry Mail and Zone 5-8
, Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - NO
This service ensures that mail is delivered only to a specific address or the addressee
agent (for an additional fee) - Restricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - Certificate of mailing
24 hour clock - end to end process to ensure mail is collected, distributed and delivered
Domestic Mail - Consists of items sent within the USA, its territories and possessions
including APO/FPO Offices
Domestic Mail Manual (DMM) - Set forth the policies regulations and procedures governing
domestic mail services
Internatonal Mail Manual (IMM) - Set forth the policies regulations and procedures
governing International mail
Administrative Support Manual (ASM) - Contains policies and procedures for administrative
and support functions within the postal services
Policy NET - All Manuals are available online via
F101 or F1 - Our financial policies and accounting procedures are found in what manual?
Publications - Support subjects that cannot be fully addresses in manuals or handbooks
are?
What manual contains information on when to fly the POW flag (Prisioner of war) -
Administrative Support Manual
What is the post Office retail motto for providing the ideal customer experience? - clean,
stocked and friendly every day
The U.S. Postal Service is a ___________________? - BUSINESS
What 3 "P's" that influence customer perception? - Personal, Professional, Postal
What Does G.I.S.T. stand for? - Greet
Inquire
Suggest
Thank
What part of G.I.S.T. is were you educate the customer? - Suggest
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller chareiezekiel. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $29.99. You're not tied to anything after your purchase.
