Exam (elaborations)
SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR EXAM 2024/2025
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SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR EXAM 2024/2025
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SERVICENOW CERTIFIED SYSTEMADMINISTRATOR EXAM 2024/2025
Base table for storing SLA records (NOT SLA definitions) is?
Options are :
task_sla
contract_sla
sla
sla_definition - Precise Answer ✔✔task_sla
What are possible import sources? (Select all that Apply)
Options are :
HTTP
CSV
EXCEL
JDBC
NETWORK
SFTP - Precise Answer ✔✔HTTP, CSV, EXCEL, JDBC, SFTP
All workflows absolutely must have a beginning and an end.
Options are :
True / False - Precise Answer ✔✔True
,What does the banner frame contain?
Options are :
Logo and global navigation control
Task [task] and configuration item
Self-service items
It is one set of table fields - Precise Answer ✔✔Logo and global
navigation control
Which application menu is used in capturing and moving changes from
one instance to other?
Options are :
Update Set
Import Set
Change
None - Precise Answer ✔✔Update Set
Where can you find the response time indicator?
Options are :
Any form that has the know icon: Ess self-service; itil users can get it
through self-service and service desk; admins and knowledge managers
have additional ability with other modules
In the right hand corner of forms and lists
It's the filter views (i.e., when you run a report); the more you add the
longer it gets
,What is being secured (row or table) and the rights to it - Precise Answer
✔✔In the right hand corner of forms and lists
Which of the following are captured in update set: (Select all that Apply)
Options are :
Group Creation
Incident Creation
Field Creation
Table Creation - Precise Answer ✔✔Field Creation, Table Creation
How do you deactivate an application?
Options are :
System diagnostics > upgrade history
System applications > applications > Open the app record and uncheck
the active check box
The existing record will be updated with the new information
Click on the pencil icon next to the Application name in the Application
Navigator and Uncheck Active - Precise Answer ✔✔Click on the pencil
icon next to the Application name in the Application Navigator and
Uncheck Active
Basic Knowledge publishing workflow stages are?
Options are :
Start > Process > End
Created > Reviewed >Deployed
, Draft > Review > Published > Retire
None - Precise Answer ✔✔Draft > Review > Published > Retire
What tables can't be deleted?
Options are :
Semaphores control the number of user transactions that can be run in
parallel. It makes sure there aren't too many things running at once
Approvals, conditions, notifications, tasks, timers, utilities
To automate a sequence of activities
Base tables, e.g., task, cmdb_ci - Precise Answer ✔✔Base tables, e.g.,
task, cmdb_ci
Select Correct statements: (Select all that Apply)
Options are :
Metric is used to measure and evaluate the effectiveness of ITSM
process
Metric can gather data as the data is updated
Metric measures data over time to show past history
Metric definition provides a declarative way of defining metrics and
once defined, the data for the metric is gathered and occurrences of the
metric are calculated and stored - Precise Answer ✔✔Metric is used to
measure and evaluate the effectiveness of ITSM process, Metric can
gather data as the data is updated, Metric measures data over time to
show past history, Metric definition provides a declarative way of
defining metrics and once defined the data for the metric is gathered and
occurrences of the metric are calculated and stored
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