Cigna provides well-publicized disciplinary standards. Which of the following represents ALL the disciplinary actions that employees, contracted agents, and subcontractors who do not comply with CMS and Cigna's rules, regulations, policies and procedures may face? - ANSWER Verbal or written warning...
Cigna provides well-publicized disciplinary standards. Which of the following represents ALL the
disciplinary actions that employees, contracted agents, and subcontractors who do not comply with CMS
and Cigna's rules, regulations, policies and procedures may face? - ANSWER Verbal or written warnings
or reprimands, suspensions, terminations, and financial penalties.
Filling a 90-day supply of maintenance medication in a Part D plan may be the right option for which type
of customer? - ANSWER All of the above
HIPAA rules apply to "business associates", in addict to health plans and providers. Which of the
Wollongong are included under "business associates"? - ANSWER Employees and Subcontractors such as
contracted sales agents and brokers.
Kate, a broker sales agent, suspects a disclosure of a members PHI and decides to report her suspicion to
the privacy officer. Turns out after investigation that there really was no disclosure of PHI. Which of these
options appropriately describes her actions? - ANSWER She did the right thing; resonable suspicions of
disclosure of PHI should be reported.
Lucas Sanderson, a licensed and appointed sales agent has become a Cigna employee. Which of the
following does he still need to do in order to complete all requirements to sell Cigna Medicare plans? -
ANSWER B & C
Shelly Brown, a broker agent, shares the same officee space and equipment with her real estate agent
sister, Simone. Simone often provides MA leads to shelly and both cooperate closely together. Condiserig
their family and professional ties, which of the following safeguards are necessary for Shelly to
implement in securing beneficiaries' data? - ANSWER Both A & B.
Tim, a sales agent completed the review of Cigna policies and procedures and signed the attestation
comply last year. Will Tim be required to complete the review and attestation again this year? - ANSWER
All sales agents of Cigna are contractually obligated to review and abide by the policies and procedures
and sign an attestation yearly.
What are the customer experiences we seek to create in line with the Cigna Medicare's guiding principle
of "Do the right thing. Always!"? - ANSWER All of the above.
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