WGU C429 HEALTHCARE OPERATIONS MANAGEMENT EXAM FALL SESSION. COMPLETE QUESTIONS AND ANSWERS.
4 views 0 purchase
Course
WGU C429 HEALTHCARE OPERATIONS MANAGEMENT
Institution
WGU C429 HEALTHCARE OPERATIONS MANAGEMENT
WGU C429 HEALTHCARE OPERATIONS MANAGEMENT EXAM FALL SESSION. COMPLETE QUESTIONS AND ANSWERS.
Status: Passed
1. The support staff of a large urgent care facility sees no career advancement opportunities within the organization. The organization knows it must identify other ways to increase job ...
WGU C429 HEALTHCARE OPERATIONS MANAGEMENT
EXAM 2024-2025 FALL SESSION. COMPLETE QUESTIONS
AND ANSWERS.
Status: Passed
1. The support staff of a large urgent care facility sees no career advancement opportunities within the
organization. The organization knows it must identify other ways to increase job satisfaction or
there will be high employee turnover.
Which action can improve job satisfaction in this scenario?
YOUR CORRECT
ANSWER ANSWER
Starting recognition programs
Conducting employee surveys
Providing autocratic leadership
Increasing horizontal communication
2. A hospital’s governing board of trustees has asked a hospital administrator to find a solution to
numerous compliance issues that have ultimately affected the hospital's performance.
Which initial action should the hospital take to address these compliance issues?
YOUR CORRECT
ANSWER ANSWER
Promoting service excellence
Developing a corrective action plan
Encouraging autocratic leadership
Implementing an employee recognition program
3. The former chief administrator of a health and wellness center is reassigned after the staff lost trust
in leadership due to lack of visibility.
How can the new chief administrator correct this problem?
YOUR CORRECT
ANSWER ANSWER
By rounding with the staff Accessibility Policy Accessibility Settings
, YOUR CORRECT
ANSWER ANSWER
By holding meetings with leadership
By implementing a non-monetary employee recognition program
By surveying the employees to determine unresolved problems
4. A hospital emergency room (ER) has had frequent turnover in nursing positions, which has caused
increased wait times. The hospital must use new strategies to reduce employee turnover and
decrease wait times.
Which leadership strategy should be used?
YOUR CORRECT
ANSWER ANSWER
Increasing patient to nurse ratios in the emergency room
Expanding the triage area space with an additional triage RN
Empowering human resources to hire from outside the
organization
Empowering nurses to use holding areas for patients being
admitted
5. A large healthcare system is currently implementing an initiative to reduce catheter-associated
infections for its inpatients—not only for patient safety, but also as a strategy to ensure the
organization is not penalized in its reimbursements.
Which two practices will assist in the implementation of this initiative?
Choose 2 answers
YOUR CORRECT
ANSWER ANSWER
Engaging front line employees’ feedback on current practices
Submitting a request for proposal (RFP) for a new catheter vendor
Evaluating previous knancial impact to determine potential
penalties
Providing mandatory training to help employees implement the
, 6. A hospital leadership team is about to start its hospital-wide implementation of a Hospital
Consumer Assessment of Healthcare Providers and Systems program and has discussed best
practices that should be implemented based on a recent leadership seminar the team attended on
the subject.
Which strategy should be used to ensure successful implementation of the program?
YOUR CORRECT
ANSWER ANSWER
Engaging with all stakeholders
Providing an informative web page
Educating volunteers on guidelines
Reviewing reports of similar facilities
7. A well-established medical chain has discovered that infighting is taking place between its high-level
leaders over boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the in-
fighting.
Which conflict resolution method should the CEO use to resolve this issue?
YOUR CORRECT
ANSWER ANSWER
Forcing
Win-win
Compromise
Accommodation
8. A large healthcare organization is struggling and has decided it wishes to be a more innovative
company. It decides to reorganize its structure to support this initiative.
Which type of organizational structure will enhance creativity among its workers and managers?
YOUR CORRECT
ANSWER ANSWER
Pyramid
Flattened
Functional
Accessibility Policy Accessibility Settings
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Nurslink. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
