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911 dispatch exam Questions With 100- Correct Answers..
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911 dispatch exam QuestionsWith 100% Correct Answers.
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, Define the term PSAP - with answers:Public safety answering point
Define ethics - with answers:It involves an individuals personal, profession and
organization rules of conduct. It includes opinions and feelings about manners and
behaviors.
List the three primary disciplines of public safety - with answers:Law enforcement, fire
service, emergency medical service communication
What does a chain of command define - with answers:The relationships between
frontline telecommunicators, supervisers and managers
Explain the difference between a policy and procedure - with answers:Policy is a guide
to thinking, procedure is a guide to action
Define vital services - with answers:To provide assistance or referral between the public
and public safety
Define mutual aid - with answers:A process of supplying supplemental personal
equipment or other recourses to an incident to assist agencies that may be in danger or
becoming overwhelmed in their response
List the vital services that a public safety communication system provides - with
answers:Facilitate communication with the public, between members of the same
agency, between public safety agencies and between support service entities
List and describe the six components of the communication cycle - with answers:The
sender, receiver, message, medium, context and feed back
Define active listening - with answers:Active listening involves demonstrating an interest
and understanding in what is being said through staying focused, asking questions and
listening for the main point
Define open-ended questions and give and example - with answers:Open-ended
questions aren't questions that can not be answered "yes" or "no" requiring the sender
to provide more info. Example: "what's your name?" "How are you"
Define paraphrasing - with answers:Paraphrasing is a brief rephrase of info provided by
the sender
Define reflecting feelings and give and example - with answers:
Reflecting feelings is repeating in a short, declarative statement the emotions of the
feelings that the sender is communicating - with answers:
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