A firm has many goals and a set of __________ that shape the achievement of the goals. - correct
answer ✔✔values
The difference between goals and objectives is that goals are __________ and objectives are
__________. - correct answer ✔✔qualitative; quantitative
The five stage strategic management process is comprised of mission and vision, objectives, strategy
formulation, __________, and __________. - correct answer ✔✔strategy implementation; performance
evaluation
Cinnabon and Kopi Luwak are examples of a __________ strategy. - correct answer ✔✔focus
differentiation
Checkers Drive In and Redbox are examples of a __________ strategy. - correct answer ✔✔focus cost
leadership
Strategic leadership is about __________ in the process of exploiting opportunities. - correct answer
✔✔managing conflicting expectations of people
Ken Olsen of DEC failed to __________ the change occurring in the industry, focused too much on
engineering precision, and brought about the downfall of the company. - correct answer ✔✔anticipate
Organizational change is any __________ that requires a change in __________. - correct answer
✔✔transition; human performance
Strategic leaders can mitigate people-oriented resistance to change by __________. - correct answer
✔✔empowering people
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