PGA 3.0 LEVEL 2 LATEST EXAM QUESTIONS AND CORRECT
ANSWERS 120 EXAM QUESTIONS AND ANSWERS| VERIFIED
ANSWERS
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees - true
What should a manager consider when determining the number of employees needed
to run an operation? - human resources it will take
What is the advantage of asking open-ended questions during the interview process? -
lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology - false
What is the first step in acquiring a new technology-based system? - assess facility
needs
Why should employees be involved in creating and revising policies or procedures? -
encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - true
What does the American Marketing Association refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - brand
Pace of play policies are an effective means for controlling the demand curve for the
use of perishable tee times - true
What does yield management allow? - allows facility to maximize the total number of
rounds available each day
What term would be considered an important metric for monitoring performance against
budget? - variance
What can yield management predict? - demand
What department is considered the core business unit? - golf operation
From a functional perspective, a vendor is what kind of resource? - financial resource
,What must exist for a facility to have a positive culture? - resources
What would a typical organizational chart of a golf operation show? - staff roles & the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- size of facility and number of resources
Staff is considered a tangible resource? - true
What intangible resource is key to enabling and facilitating peak performance? - culture
How can facilities foster a positive culture? - open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation - true
What is the formula for developing a yield management report for a given period? -
rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - metrics and staff
service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? - 75%
Managing by walking around is the most effective when organizational protocols are
observed, such as, limiting conversation to their direct reports - false
One of the main benefits of the interpersonal management approach to monitoring
performance is to ensure policies and procedures are being followed - true
Visit regularly with heads of other departments is an example of managing by waking
around as it applies to monitoring operations? - true
What is the main objective of behavioral management? - manage employee behaviors
What is the focus of the interpersonal management approach? - keeping track of
performance and employee behavior
Service improvements should be implemented when achievement of anticipated
benefits can be measured - true
When should organizations respond to variances? - ASAP, swiftly
, What employee problem poses the biggest challenge for most managers? - following
procedures correctly and to facility standards
What could be the cause of "overall poor service" issues? - poor systems, resources, or
policies
What is an example of an operational change made in response to variances? -
changing tee time system
When should management implement service improvement? - when the desired benefit
can be clearly measured
The COGS can be calculated if both the turnover rate and the average inventory value
are known - true
The BOMI predicts the dollar value of the inventory needed at the beginning of each
month to reach monthly sales goals - true
The higher the turnover rate, the less inventory you need on hand to reach the same
sales targets - true
Knowing the previous year's sales volume is sufficient to accurately forecast sales - true
Inventory should arrive one to two months prior to the anticipation of sales - true
What is the formula for COGS for month? - BOMI + new inventory on purchase - EOMI
In an open-to-buy plan, the sales estimates and the cost of goods estimates come from
what other business management tool? - historical data, trends, etc
What is the main purpose of an open-to-buy plan? - how much of a particular product to
buy
What information does the COGS provide for a given period of time? - value of goods
sold, stolen, lost, or destroyed
Why must golf professionals forecast BOMI levels? - can forecast their inventory levels
for the year
What is likely the result of high turnover rate? - not enough inventory buying OR selling
through inventory
What is a result of a low turn rate in the golf shop merchandising operation? - high
quantities, high pricing, poor promotion, stale desplays
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller helterskelter. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $29.99. You're not tied to anything after your purchase.
