PGA 3.0 LEVEL 2 LATEST EXAM QUESTIONS AND CORRECT
ANSWERS 120 EXAM QUESTIONS AND ANSWERS| VERIFIED
ANSWERS
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees - true
What should a manager consider when determining the number of employees needed
to run an operation? - human resources it will take
What is the advantage of asking open-ended questions during the interview process? -
lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology - false
What is the first step in acquiring a new technology-based system? - assess facility
needs
Why should employees be involved in creating and revising policies or procedures? -
encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - true
What does the American Marketing Association refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - brand
Pace of play policies are an effective means for controlling the demand curve for the
use of perishable tee times - true
What does yield management allow? - allows facility to maximize the total number of
rounds available each day
What term would be considered an important metric for monitoring performance against
budget? - variance
What can yield management predict? - demand
What department is considered the core business unit? - golf operation
From a functional perspective, a vendor is what kind of resource? - financial resource
,What must exist for a facility to have a positive culture? - resources
What would a typical organizational chart of a golf operation show? - staff roles & the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- size of facility and number of resources
Staff is considered a tangible resource? - true
What intangible resource is key to enabling and facilitating peak performance? - culture
How can facilities foster a positive culture? - open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf
operation - true
What is the formula for developing a yield management report for a given period? -
rounds played/potential rounds x 100 = yield%
Why is monitoring performance considered a two-part process? - metrics and staff
service quality
What is the yield percentage if a facility sells 180 of 240 available tee times? - 75%
Managing by walking around is the most effective when organizational protocols are
observed, such as, limiting conversation to their direct reports - false
One of the main benefits of the interpersonal management approach to monitoring
performance is to ensure policies and procedures are being followed - true
Visit regularly with heads of other departments is an example of managing by waking
around as it applies to monitoring operations? - true
What is the main objective of behavioral management? - manage employee behaviors
What is the focus of the interpersonal management approach? - keeping track of
performance and employee behavior
Service improvements should be implemented when achievement of anticipated
benefits can be measured - true
When should organizations respond to variances? - ASAP, swiftly
, What employee problem poses the biggest challenge for most managers? - following
procedures correctly and to facility standards
What could be the cause of "overall poor service" issues? - poor systems, resources, or
policies
What is an example of an operational change made in response to variances? -
changing tee time system
When should management implement service improvement? - when the desired benefit
can be clearly measured
The COGS can be calculated if both the turnover rate and the average inventory value
are known - true
The BOMI predicts the dollar value of the inventory needed at the beginning of each
month to reach monthly sales goals - true
The higher the turnover rate, the less inventory you need on hand to reach the same
sales targets - true
Knowing the previous year's sales volume is sufficient to accurately forecast sales - true
Inventory should arrive one to two months prior to the anticipation of sales - true
What is the formula for COGS for month? - BOMI + new inventory on purchase - EOMI
In an open-to-buy plan, the sales estimates and the cost of goods estimates come from
what other business management tool? - historical data, trends, etc
What is the main purpose of an open-to-buy plan? - how much of a particular product to
buy
What information does the COGS provide for a given period of time? - value of goods
sold, stolen, lost, or destroyed
Why must golf professionals forecast BOMI levels? - can forecast their inventory levels
for the year
What is likely the result of high turnover rate? - not enough inventory buying OR selling
through inventory
What is a result of a low turn rate in the golf shop merchandising operation? - high
quantities, high pricing, poor promotion, stale desplays
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