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2025 Cigna Selling with Integrity Exam-Questions with Correct Answers/ Verified
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2025 Cigna Selling with Integrity Exam-Questions with Correct Answers/ Verified
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2025 Cigna Selling with Integrity Exam-Questions with CorrectAnswers/ Verified
Which of the following is a true statement? - ✔✔In order to be eligible to receive a
commission payment from Cigna, both the agent and agency must be properly contracted,
licensed, trained, and appointment before making a sale.
Which of the following statements about submitting an enrollment application is accurate? -
✔✔You must submit within 2 calendar days of receiving the completed enrollment form.
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps,
agents, and partners to embrace? - ✔✔Do the right thing always!
What should you confirm and ask the customer prior to closing the sale? - ✔✔All of the
above
When verifying if a doctor is in the Cigna Healthcare network which of the following is
correct? - ✔✔You can verify doctors and other providers using the Provider Lookup Tool,
you may choose to download the daily provider spreadsheets from the resource library
and/or by calling CARL
Which of the following types of preparation is important as part of a sales agent's regimen?
- ✔✔Mental and Material preparations
Which of the following is true regarding our paper Scope of
Appointment (SOA)? - ✔✔While prospects attending marketing/sales events do not have to
complete an SOA, if there is a follow-up one-on-one appointment, an SOA must be
completed.
Bella, a telesales agent, is enrolling a customer on an outbound call and using the
Enrollment script. Which of the following can she do? - ✔✔Bella must not enroll the
customer on the outbound call, she should ask the customer to call her right back in order
to conduct the enrollment on an inbound call. (INCORRECT)
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