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MGMT 310 Exam 2 Review questions with correct answers updated already passed
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MGMT 310 Exam 2 Review questions with correct answers updated already passed
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MGMT 310 Exam 2 ReviewPerformance Management System Steps - correct answer ✔✔1. Define Performance
2. Monitor and Evaluate performance
3. Provide Feedback and coaching
4. Provide consequences
Define Performance - correct answer ✔✔1. Performance Goal: targets a specific end result
2. Learning Goal: involves enhancing your knowledge or skill
SMART Goal - correct answer ✔✔Specific, measurable, attainable, result oriented, time bound
Monitoring Performance - correct answer ✔✔involves measuring, tracking or otherwise verifying
progress and ultimate performance. Use this to identify problems while you are pursuing your goal.
Evaluating Performance - correct answer ✔✔Process of comparing performance at some point in time to
a previously established expectation or goal.
360 Degree Feedback - correct answer ✔✔Individuals compare perceptions of their own performance
with behaviorally specific performance information from their manager, subordinated, and peers
Feedback - correct answer ✔✔information about performance shared with those in a position to
improve the situation
Effective Feedback - correct answer ✔✔is only information (such as data), it is not an evaluation
Coaching - correct answer ✔✔customized process between two or more people with the intent of
enhancing learning and motivating change
, Extrinsic Reward - correct answer ✔✔Financial, material, and social rewards
Intrinsic Reward - correct answer ✔✔Self Granted... meaningfulness and achievement
Distribution Criteria - correct answer ✔✔Results: relatively tangible
Behavior/actions: cooperation, creativity
Nonperformance considerations: based on job, equity, tenure
Desired Outcomes - correct answer ✔✔Extrinsic, Total and Alternative Rewards
Total Rewards - correct answer ✔✔encompass not only compensation and benefits, but also personal
and professional growth opportunities
Pay for Performance - correct answer ✔✔monetary incentives linking at least some portion of ones pay
directly to results or accomplishments.
Law of Effect - correct answer ✔✔behavior with favorable consequences tends to repeat, while behavior
with unfavorable consequences tends to dissappear
Respondent behavior - correct answer ✔✔unlearned reflexes
ex) removing your hand from a hot stove
Operant behavior - correct answer ✔✔learned when one "operates on" the environment to produce
desired consequences.
Positive OB - correct answer ✔✔study and application of positively oriented human resource strengths
and psychological capacities that can be measured developed, and effectively managed for performance
improvement in today's workplace
POB Inputs/Processes - correct answer ✔✔positive emotion, mindfulness, organization culture & climate
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