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MGMT 310: EXAM 3 questions with complete solutions
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MGMT 310: EXAM 3 questions with complete solutions
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MGMT 310: EXAM 3Communication - correct answer ✔✔the transfer and understanding of meaning
Functions of Communication - correct answer ✔✔1. Control 2. Emotional Expression
3. Information 4. Motivation
Control - correct answer ✔✔requiring employees or others to comply with regulations to complete tasks
Emotional Expression - correct answer ✔✔social expression of satisfaction or frustration
Information - correct answer ✔✔transmits information
Motivation - correct answer ✔✔tells employees what they must do, what they do wrong, and how well
they are doing
Communication Process - correct answer ✔✔steps between a source and a receiver that result in the
transfer and understanding of meaning
Communication Process - correct answer ✔✔1. The Sender
2. Encoding
3. The message
4. The channel
5. Decoding
6. The receiver
7. Noise 8. Feedback
The sender - correct answer ✔✔person who has the message to convey
, Encoding - correct answer ✔✔the publishing of a thought into a physical medium
The message - correct answer ✔✔the physical medium used to communicate
The channel - correct answer ✔✔the medium through which the message travels (email, text...etc)
Decoding - correct answer ✔✔translation of the symbols into recognizable form
The receiver - correct answer ✔✔person who receives the message
Noise - correct answer ✔✔communication barriers that distort clarity, such as perceptual or semantic
difficulties
Feedback - correct answer ✔✔a loop back to the sender determining how effective the message was
Types of Communication - correct answer ✔✔Directions
Channels
Types
Directions - correct answer ✔✔Lateral
Upward
Downward
Lateral - correct answer ✔✔someone on the same lever (coworker to coworker)
Upward - correct answer ✔✔to a higher level (employee to mgmt)
Downward - correct answer ✔✔to a lower level (mgmt to employee)
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