Planning - correct answer ✔✔Determining organizational goals and a means for achieving them
Organizing - correct answer ✔✔Deciding where decisions will be made, who will do what jobs and tasks,
and who will work for whom
Leading - correct answer ✔✔Inspiring and motivating workers to work hard to achieve organizational
goals
Controlling - correct answer ✔✔Monitoring progress toward goal achievement and taking corrective
action when needed
Basic Control Process - correct answer ✔✔1. Setting standards to achieve goals
2. Comparing actual performance to those standards
3. Making changes to return performance to those standards
Kinds of Managers - correct answer ✔✔1. Top Managers
, 2. Middle Managers
3. First-Line managers
4. Team Leaders
Top Managers - correct answer ✔✔Executives responsible for the overall direction of the organization
(CEO,CIO,COO,COO, VP, Corporate Heads)
Top Managers Responsibilities - correct answer ✔✔1. Change
2. Commitment
3. Culture
4. Environment
Middle Managers - correct answer ✔✔Responsible for setting objectives consistent with top
management's goals and for planning and implementing subunit strategies for achieving these
objectives. (GM, Plant manager, Regional Manager, Divisional manager)
First Line Managers - correct answer ✔✔Train and supervise the performance of non managerial
employees who are directly responsible for producing the company's products or services. (Office
manager, shift supervisor, department manager)
First Line managers responsibilities - correct answer ✔✔1. Non managerial worker supervison
2. Teaching and training
3. Scheduling
4. Facilitation
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