Locus of Control - correct answer ✔✔a personality measure that indicates the extent to which people
believe that they have control over what happens to them in life
Leading - correct answer ✔✔inspiring and motivating workers to work hard to achieve organizational
goals
Planning - correct answer ✔✔determining organizational goals and a means for achieving them
Controlling - correct answer ✔✔monitoring progress toward goal achievement and taking corrective
action when needed
Strategic Plans - correct answer ✔✔overall company plans that clarify how the company will serve
customers and position itself against competitors over the next two to five years
Tactical Plans - correct answer ✔✔plans created and implemented by middle managers that specify how
the company will use resources, budgets, and people over the next six months to two years to
accomplish specific goals within its mission
C-type conflict - correct answer ✔✔disagreement that focuses on problem and issue related differences
of opinion
Data Mining - correct answer ✔✔the process of discovering unknown patterns and relationships in large
amounts of data
BFOQ - correct answer ✔✔(Bona Fide Occupational Qualification) an exception in employment law that
permits sex, age, religion and the like to be used when making employment decisions, but only if they
are "reasonably necessary to the normal operation of that particular business". BFOQs are strictly
monitored by the Equal Employment Opportunity Commission
, Recruiting - correct answer ✔✔the process of developing a pool of qualified job applicants
Validation - correct answer ✔✔the process of determining how well a selection test or procedure
predicts future job performance; the better or more accurate the prediction of future job performance,
the more valid a test is said to be
Synergy - correct answer ✔✔when two or more subsystems working together can produce more than
they can working apart
Intranets - correct answer ✔✔private company networks that allow employees to easily access, share,
and publish information using internet software
Efficiency - correct answer ✔✔getting work done with a minimum of effort, expense, or waste
Knowledge - correct answer ✔✔the understanding that one gains from information
Effectiveness - correct answer ✔✔accomplishing tasks that help fulfill organizational objectives
Ethics - correct answer ✔✔the set of moral principles or values that defines right and wrong for a person
or group
Technical Skills - correct answer ✔✔the specialized procedures, techniques, and knowledge required to
get the job done
A-type conflict - correct answer ✔✔disagreement that focuses on individuals or personal issues
Moore's law - correct answer ✔✔Every two years computer processing speed will double and the cost
will be cut in half
Performing - correct answer ✔✔the fourth and final stage of team development, in which performance
improves because the team has matured into an effective, fully functioning team
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