SERVICING HP DESKTOPS, WORKSTATIONS, AND NOTEBOOKS FOR ONSITE SERVICE TECHNICIANS – EXAMINATION 100% GUARANTEED PASS
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SERVICING HP DESKTOPS
Institution
SERVICING HP DESKTOPS
SERVICING HP DESKTOPS, WORKSTATIONS, AND NOTEBOOKS FOR ONSITE SERVICE TECHNICIANS – EXAMINATION 100% GUARANTEED PASSSERVICING HP DESKTOPS, WORKSTATIONS, AND NOTEBOOKS FOR ONSITE SERVICE TECHNICIANS – EXAMINATION 100% GUARANTEED PASSSERVICING HP DESKTOPS, WORKSTATIONS, AND NOTEBOOKS FOR ONSITE S...
SERVICING HP DESKTOPS, WORKSTATIONS, AND
NOTEBOOKS FOR ONSITE SERVICE TECHNICIANS –
EXAMINATION 100% GUARANTEED PASS
Each test is randomly generated, so just ctrl-F and search for each question
individually and pay attention for the randomly placed answers (your D
answer might be my B answer.) - ANS ✓If there's a "/" next to an answer, that
means that that answer is wrong.
1. A customer spilled coffee on an HP notebook that has an extended
warranty.
The notebook fails to boot and requires several new parts.
How does this situation affect the warranty?
A. The standard warranty covers accidental damage for all portable
products.
B. This situation voids the warranty.
C. The customer must pay for the parts, but labor is covered by the
warranty.
D. The warranty is not affected if it includes coverage for accidental
damage. - ANS ✓D. The warranty is not affected if it includes coverage for
accidental damage.
2. What is included with the HP Business Notebook recovery media set in
addition to the operating system CD/DVD?
A. BIOS setting and available BIOS updates
B. A CD containing trial software and applications
C. Product-specific application configurations
D. Application and driver recovery DVD - ANS ✓D. Application and driver
recovery DVD
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3. Which requirement is true to all RAID 10 on an HP Z Workstation?
A. There must be an even number of drives with a minimum of two drives.
B. There can be from 1 to 10 drives with a minimum of four drives.
C. There can be from 1 to 10 drivs with a minimum of two drives.
D. There must be an even number of drives with a minimum of four drives. -
ANS ✓D. There must be an even number of drives with a minimum of four drives.
4. Which are advantages to using a UEFI BIOS?
(Select three.)
A. Better performance for 32-bit operating systems.
B. Compliance with Windows 8 security requirements.
C. Improved manageability.
D. Support for GPT partitions.
E. Improved support for dual booting to Linux and Windows. - ANS ✓B.
Compliance with Windows 8 security requirements.
C. Improved manageability.
D. Support for GPT partitions.
5. After replacing a processor and rebooting, you receive an error message
stating that the CPU microcode is not found.
What should you do first to determine the cause?
A. Check the CPU driver for the latest version.
B. Set the CMOS microcode setting to the default settings.
C. Test the CPU and replace it if it is defective.
D. Check the HP website for BIOS or microcode updates. - ANS ✓D. Check the
HP website for BIOS or microcode updates.
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6. Which security features are available on HP performance business
notebooks?
(Select two.)
A. Trusted Platform Module
B. Integrated alarm
C. Motion sensor
D. Data encryption
E. Processor change alert - ANS ✓A. Trusted Platform Module
D. Data encryption
7. After you replaced the system board on an HP Workstation, your
customer asks you to reconfigure the Hardware RAID.
What should you do first?
A. Set the hard drive jumpers on the system board.
B. Update the device drivers in the Device Manager.
C. Enable RAID in the system BIOS.
D. Enable RAID in the Windows Control Panel. - ANS ✓C. Enable RAID in the
system BIOS.
8. Match each year that an HP business notebook was released with the DMI
tool you would use to enter DMI data after replacing a system board.
A. 2010 1. HPSetCfg
B. Before 2009 2. NBDMIFIT
C. 2012 and later 3. WNDMIFIT
D. 2009
E. 2011
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