Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? - ANSWER She must not skip or add to the enrollment script. She must use it verbatim
Which of the following types of preparation is important as part of a sale...
2022 Selling with Integrity- Telesales-
Cigna Exam Questions & Answers
100% Correct!
Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script.
Which of the following can she do? - ANSWER She must not skip or add to the enrollment script. She
must use it verbatim
Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER Mental Preparation, Material Preparation (a&b)
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a
long-term customer relationship? - ANSWER Rapport
What are the requirements for selling our products? - ANSWER Complete all contracting paperwork
or become Cigna Medicare employee, Be licensed and appointed, Complete certification courses (all
of these)
Which of the following is applicable when discussing the benefits in any of our plans? - ANSWER Use
the Summary of Benefits and cover the details of the plan
Which of the following will help your needs assessment during a sales consultation or appointment?
- ANSWER Questioning skills and focus on customer's needs
How can you best position the benefits of our plans to meet a customer's specific needs? - ANSWER
Craft a narrative about how the plan ties into their specific concerns or needs
Which of the following are included amongst the consultative selling skills our sales agents must
continually improve on? - ANSWER Questioning, Dialogue, Listening (a, c, & d)
Which of the following is a consequence of selecting the wrong plan for the customer on the
enrollment application? - ANSWER Customer may file a complaint and agent may be issued a
violation, Customer may disenroll or cancel the application (both a&b)
Marty, a telesales agent is on an outbound call with a customer who, on learning more about our
plans, is eager to enroll immediately. Which of the following is a compliant way for him to proceed? -
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