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Exam (elaborations)

2024 Selling With Integrity Exam Questions & Answers 100% Correct!!

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  • Course
  • Selling With Integrity
  • Institution
  • Selling With Integrity

Which of the following is a Cigna Guiding Principle that we want all our reps, agents and partners to embrace? - ANSWER B. Do the right thing. Always! Which of the following statements is true about the Scope of Appointment (SOA) requirements? - ANSWER A. All planned one-on-one appointments re...

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  • September 30, 2024
  • 2
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Selling With Integrity
  • Selling With Integrity
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papersmaster01
2024 Selling With Integrity Exam
Questions & Answers 100% Correct!!
Which of the following is a Cigna Guiding Principle that we want all our reps, agents and partners to
embrace? - ANSWER B. Do the right thing. Always!



Which of the following statements is true about the Scope of Appointment (SOA) requirements? -
ANSWER A. All planned one-on-one appointments require the completion of an SOA before the
appointment



Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the Enrollment
script. Which of the following can she do? - ANSWER C. She must not skip or add to the enrollment
script. She must use it verbatim



Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER D. Mental and material preparation



What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a
long-term customer relationship? - ANSWER A. Rapport



When verifying if a doctor is in the Cigna network, which of the following is correct? - ANSWER A.
You should verify doctors and other providers using the Provider Lookup Tool, download the daily
provider spreadsheets from the resource library and/or call the CARL Unit



Which of the following is a true statement? - ANSWER C. In order to be eligible to receive a
commission payment from Cigna, both the agent and agency must be properly contracted, licensed,
trained and appointed before making a sale



The following are some of the reasons for Cigna Medicare customer disenrollments: - ANSWER D. All
of the above



How can we meet the customers' needs during a sales consultation? - ANSWER D. All of the above

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