NCCT Certification Exam (General Office
Procedures) Questions And Answers
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How should a No. 10 envelope be folded? - ANSWER✔✔ In thirds, with the head
of the letter facing upwards (and greeting on the inside)
What should follow a salutation in a professional letter? - ANSWER✔✔ a colon
Where does CC go and what does it indicate? - ANSWER✔✔ It goes underneath
the signatory section and indicates a carbon copy has been included as well as the
names of the individuals who received the copy
When would 'Encl' be used? - ANSWER✔✔ When there is another document
being sent with the cover letter
What does 'Re' mean and where is it? - ANSWER✔✔ It means regarding and is
followed by a subject line
What letter style is the recognized alignment for most business communication? -
ANSWER✔✔ Full Block Style
What is flushed on the left margin of a Full Block Style letter? - ANSWER✔✔
The sate, salutation, paragraph, and signature block.
, What five informations must be available on every sample in the laboratory? -
ANSWER✔✔ a full name, a unique identifier, the date of collection, the time of
collection, and the collector's identity.
What is recording any of a patient's critical lab value an example of? -
ANSWER✔✔ good laboratory practices
Where should a critical lab value be called to? - ANSWER✔✔ A nurse or a doctor
What question should the MA ask to gain the most pertinent information about the
patient's chief complaint? - ANSWER✔✔ What brings you in to see the doctor
today?
What is the usefulness of asking a patient an open-ended question? - ANSWER✔✔
It expands what is of current concern to them and encourages the patient to
communicate specific details to effectively provide appropriate care and address
health issues.
What open communication is considered both warm and professional? -
ANSWER✔✔ Welcoming a patient, identifying yourself to them, and asking an
open ended question.
What should be asked if the patient doesn't provide enough information necessary?
- ANSWER✔✔ Did the doctor say you needed to be seen today?
What should be done when a patient proposes a complaint? - ANSWER✔✔
Acknowledge the patient's feelings, offering thanks for being made aware of the
situation- promoting a respect, resolution-centered climate to address the issue.
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