CPXP. DOMAIN I EXAM TESTBANK
QUESTIONS WITH CORRECT DETAILED
ANSWERS ALREADY GRADED A+
techniques to communicate empathy & compassion include - Answer-active listening
being present
verbal & non-verbal emotional cues
interpret emotional message
attunement ~ reflect back the feelings
attending to mind/body/spiritual needs
what is cultural competency? - Answer-behaviors, attitudes, & policies that come
together in a system at enables effective work in x-cultural situations
How does cultural competency & diversity impact healthcare? - Answer-?
What is the value of knowing community demographics being served? - Answer-?
culture is: - Answer-patterns of behavior (lang, thoughts, communications actions,
customs, beliefs, valued & institutions of racial, ethnic, religious or social groups.}
competence is: - Answer-capacity to function effectively as individual & organization
within context of cultural beliefs, behaviors & needs of community
cultural sensitivity is: - Answer-recognition that there are differences between cultures.
Differences reflected in ways different groups communicate & relate to one another &
manner in which they interact with healthcare.
cultural competence is: - Answer-congruent behaviors, attitudes, & policies that come
together in a system, agency, professionals that enable effective work in cross-cultural
situations.
cultural competent healthcare professional is: - Answer-professional who views
patients/families as unique individuals whose perceptions of clinical care are affected by
past experiences, beliefs, values & language.
Culturally & Linguistically Appropriate Servies (CLAS) is: - Answer-way to improve
quality of services provided to individuals which will ultimately help reduce health
disparities & achieve health equity.
Respect the whole individual & Respond to individuals needs/preferences is seen in -
Answer-CLAS ~ respect & respond
There are 15 standards of CLAS? - Answer-true
ones interactions & personal beliefs are expressed how? - Answer-communication
personal space
touching
eye contact / gestures
social orientation
time language / reading proficiency
relationship to nature
ethnicity / country of origin
values, beliefs & customs
spirituality
religion
family organization
define health literacy - Answer-degree to which individual has capacity to obtain,
communicate, process & understand basic health information & services to make
appropriate decisions
impact of health literacy on patient experience - Answer-less able to manage
expectations
methods to engage patient/families in their care: - Answer-PFCC (pt & fam centered
care)
RIPC (respect, info share, participtn, collaboratn)
effective communication
compassionate care
empathy/sympathy
cultural competency & diversity
health literacy
what is meant by effective communication in empathy/sympathy? - Answer-fundamental
aspect of + experience & essential for delivery of quality care. More than transmission of
info ~ involves transmitting feelings, acknowledging feelings & letting pt know their
feelings have been recognized.
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