Which items are included with the Feature Selection step of NCAR? - AnswersVehicle-specific delivery checklist+
How-to videos
"Learn More" buttons
Does the Delivery Confirmation document list all of the features equipped on the customer's vehicle? - AnswersNo, only features selected by the...
NCAR 2.0 certification test. Question &
Answers
Which items are included with the Feature Selection step of NCAR? - AnswersVehicle-
specific delivery checklist+
How-to videos
"Learn More" buttons
Does the Delivery Confirmation document list all of the features equipped on the
customer's vehicle? - AnswersNo, only features selected by the customer are listed
The Consultation tile in NCAR gives you access to what content? - AnswersTrim Levels
Competitors
Colors
You cannot complete a delivery using the assistance of NCAR if a customer does not
have an email address - AnswersFalse. You may put any generic email (e.g.,
none@none.com) in the customer profile to complete delivery via NCAR, however, in
order to complete enrollment in Owner Services, the customer must have a valid email.
Which of the following is a link included in the email sent to the customer after a delivery
is completed via NCAR? - AnswerseQRG (electronic Quick Reference Guide) How-to
Videos
The customer may review/complete the Feature Selection section of the app
themselves. - AnswersTrue. Feature Selection is designed so that the customer can
review either with Dealership staff, or on their own if Dealership staff is busy securing
paperwork or inspecting the vehicle.
What should you do if a Delivery Readiness task cannot be completed prior to the
customer delivery? - AnswersSelect "no" and add explanation
What NCAR functionality can be accessed via the Mobile App? - AnswersOnly non-
customer-facing functionality (e.g. Customer Search, Browse Inventory, Delivery
Readine
The Feature Selection step only lists features linked to the specific VIN entered. -
AnswersTrue, only VIN-specific features are shown
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