Exam (elaborations)

Six Sigma: identifying projects

0 purchase

Course
Six Sigma: identifying projects

Institution
Six Sigma: Identifying Projects

Classify each project-related consideration a Six Sigma team embarks upon according to the perspective it represents. Each perspective may have more than one match. - answer-Voice of the Business (VOB) Speak with key executives within the organization Determine who is involved in opening a new ...

[Show more]

Preview 2 out of 6 pages

View example

Uploaded on September 30, 2024
Number of pages 6
Written in 2024/2025
Type Exam (elaborations)
Contains Questions & answers

six sigma identifying projects

Institution Six Sigma: identifying projects
Course Six Sigma: identifying projects

TOPDOCTOR Member since 1 year 5 documents sold

$10.99

Add to cart

Add to wishlist

100% satisfaction guarantee
Immediately available after payment
Both online and in PDF
No strings attached

Six Sigma: identifying projects
Classify each project-related consideration a Six Sigma team embarks upon
according to the perspective it represents. Each perspective may have more than
one match. - answer-Voice of the Business (VOB)
Speak with key executives within the organization

Determine who is involved in opening a new account and what the process is

Meet with the retail banking team to get their input

Voice of the Customer (VOC)
Speak with some current and former account holders

Gather data from account holders about the value and features of the accounts

Analyze the new account opening process from an account holder perspective

Which statements describe the importance of customer data in capturing the Voice
of the Customer, or VOC, in a Six Sigma project? - answer-Customer data is used to
determine customer
requirements

Customer data enables you to identify urgent customer problems and customer
preferences and needs

Customer feedback loops provide opportunities for ongoing sources of data

You need to collect data for a current project.
Determine whether a survey or focus group is the best research tool to use in each
situation. Each tool may be appropriate for more than one situation. - answer-Focus
group
You want to brainstorm ideas for areas of improvement

You want to gather opinions from several groups of eight to ten customers each
from different market segments

Survey
You want to be able to easily quantify the collected data

You want to gather extensive information about
suppliers

A team needs to gather data on customer behavior. Label each need for data
according to whether an interview or observation is the best data collection tool.
Each tool may be used
more than once. - answer-Observation

, The team wants to watch customers in its stores to learn if they pass over certain
items

The team wants to determine if customers look
pleased or annoyed when they're shopping

Interview
Questions are rather complex and the team wants to pursue different lines of
discussion

The team wants to gather information from customers who live in another country

Match each category of needs to the examples it represents. Each category may
match to more than one example. - answer-Product need
A customer helpdesk for usage, repair, or
maintenance-related queries

A 30-day money-back guarantee

Childproof caps on medicine bottles

Service need
Pick-up and drop-off service at a rental car company

Clean restrooms at an airport

What are the best practices to apply when selecting a project for Six Sigma
implementation? - answer-Choosing projects that maximize benefits to customers

Applying selection criteria to prioritize project opportunities

Making sure the project you select is feasible given your timeline and availability of
resources

How is a priority matrix used during project selection? - answer-Gives different
weights to selection criteria

Gives projects a total score based on criteria

You're working with a large team on a long-term project to create a new packaging
process for a manufacturing facility.

What is the best Six Sigma methodology for your layout redesign project? - answer-
DFSS

What is the definition of a stakeholder? - answer-Any entity with an interest in the
success or failure of the project

Refer to the job aid "The Stakeholder Matrix" to help you answer this question, if
needed.

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller TOPDOCTOR. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $10.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

69411 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling

Exam (elaborations)

Six Sigma: identifying projects

Document information

Subjects

Written for

Seller

Reviews received

Content preview