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SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

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Operations and Supply Chain Management 17th Ed

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Operations And Supply Chain Management 17th Ed

SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete SOLUTION MANUAL Operati...

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Number of pages 356
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Type Exam (elaborations)
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manual
operations
supply
chain
management
operations and supply chain management f robert j
operations and supply chain management 17th editi
operations and supply chain management 17th editi

Institution Operations and Supply Chain Management 17th Ed
Course Operations and Supply Chain Management 17th Ed

TIFFACADEMICS Member since 2 year 605 documents sold

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Operations and Supply Chain Management
x x x x

SOLUTION MANUAL
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete

1-1

, Operations and Supply Chain Management
x x x x

• TABLE OF CONTENTS
x x

Chapterx1:xIntroduction

Chapterx2:xStrategy

Chapterx3:xDesignxofxProductsxandxServices

Chapterx4:xProjects

Chapterx5:xStrategicxCapacityxManagement

Chapterx6:xLearningxCurves

Chapterx7:xManufacturingxProcesses

Chapterx8:xFacilityxLayout

Chapterx9:xServicexProcesses

Chapterx10:xWaitingxLinexAnalysisxandxSimulation

Chapterx11:xProcessxDesignxandxAnalysis

Chapterx12:xQualityxManagement

Chapterx13:xStatisticalxQualityxControl

Chapterx14:xLeanxSupplyxChains

Chapterx15:xLogisticsxandxDistributionxManagement

Chapterx16:xGlobalxSourcingxandxProcurement

Chapterx17:xThexInternetxofxThingsxandxERP

Chapterx18:xForecasting

Chapterx19:xSalesxandxOperationsxPlanning

Chapterx20:xInventoryxManagement

Chapterx21:xMaterialxRequirementsxPlanning

Chapterx22:xWorkcenterxScheduling
1-2

, Operations and Supply Chain Management
x x x x

CHAPTER 1 x

OPERATIONS AND SUPPLY CHAIN MANAGEMENT
x x x x

DiscussionxQuestions
1. UsingxExhibitx1.3xasxaxmodel,xdescribexthexsource-make-deliver-
returnxrelationshipsxinxthexfollowingxsystems:

a. Anxairline
Source:x Aircraftxmanufacturer,xin-flightxfood,xrepairxparts,xcomputerxsystems
Make:xAircraftxandxflightxcrewxscheduling,xgroundxservicesxprovidedxatxairports,xaircraftx
maintenancexandxrepair
Deliver:xOutboundxandxarrivingxpassengerxservice,xbaggagexhandlingxRet
urn:xResolvexanyxpost-servicexissuesxsuchxasxlostxorxdamagedxluggage

b. Anxautomobilexmanufacturer
Source:x Suppliersxofxcomponentsxandxrawxmaterials
Make:xManufacturingxofxvehiclesxandxcomponentsxorxsubassembliesxtoxbexsoldxasxsparexp
arts
Deliver:xDeliveryxtoxandxsalesxfromxdealerships,xdeliveryxofxsparexpartsxtoxthexwholesalexs
ystem
Return:x Warrantyxandxrecallxrepairs,xtrade-ins

c. Axhospital
Source:xMedicalxsupplies,xcleaningxservices,xdisposalxservices,xfoodxservices,xqualifiedxper
sonnel
Make:x Inpatientxrooms,xoutpatientxclinics,xemergencyxroom,xoperatingxrooms
Deliver:xSchedulingxpatients,xprovidingxtreatment,xambulancexservice,xfamilyxcounselingx
Return:xBillingxerrors,xfollowxupxvisits

d. Anxinsurancexcompany
Source:x Suppliesxneededxforxthexoffice,xunderwriters,xlegalxauthorityxtoxoperate

1-3

, Operations and Supply Chain Management
x x x x

Make:xEstablishxpolicyxguidelinesxandxpricing,xfieldxagent/representativexandxfacilityxnet
work,xdevelopxInternetxservicexcapabilities,xestablishxpreferredxvehiclexrepairxservicexnet
work
Deliver:xMeetxwithxandxadvisexclients,xwritexpolicies,xprocessxandxpayxclaimsx
Return:x refundxofxoverpayments

2. Definexthexservicexpackagexofxyourxcollegexorxuniversity.xWhatxisxitsxstrongestxelement?xWhatxisxits
xweakestxone?

Thexcategoriesxwithxexamplesxare:
Supportingxfacilityx-
xlocation, xbuildings, xlabs, xparkingxFacilitating xgoodsx–

xclassxschedules, xcomputers,xbooks,xchalk

Explicitxservicesx–
xclassesxwithxqualifiedxinstructors, xplacementxofficesxImplicitxservicesx–

xstatusxandxreputation x(e.g.,xIvyxLeaguexschools)

AtxIndianaxUniversityxandxthexUniversityxofxSouthernxCalifornia,xamongxtheirxstrongestxeleme
ntsxarextheirxbusinessxschoolsxandxtheirxOperationsxManagementxprogramsx(ofxcourse).xBothxal
soxhavexveryxdedicatedxalumnixnetworks.xAxweakxelementxofxIndianaxUniversityxisxitsxweakxfoo
tballxprogram;xforxUSC,xweakxelementsxarexon-campusxparkingxandxhousing.

3. Whatxservicexindustryxhasximpressedxyouxthexmostxwithxitsxinnovativeness?

Ourxvotexgoesxtoxcruisexlinesxwhichxhavexintroducedxsuchxonboardxinnovationsxasxwavexmachi
nesxforxbellyxboardingxandxrockxclimbingxwalls,xasxwellxasxallxsortsxofxotherxamenitiesxtoxkeepxcr
uisersxinvolved.x Thexindustryxisxdoingxrecordxbusinessxasxwell.

SomexofxthexstandoutxcompaniesxinxlessxinnovativexindustriesxarexBankxofxAmericax(hasxaxformal
izedxresearchxprogramxtoxtryxoutxnewxcustomerxservices/amenitiesxsuchxasxvideoxscreensxinxnextx
toxtellerxlines),xIntuitx(e.g.,xputtingxQuickenxmoneyxmanagementxsoftwarexonline),xIkea,xJetBluexA
irlines,xandxProgressivexInsurancex(discussedxlaterxinxthexbook).

4. Whatxisxproduct-servicexbundlingxandxwhatxarexthexbenefitsxtoxcustomers?

Product-servicexbundlingxisxaddingxValue-
addedxservicesxtoxaxfirm’sxproductxofferingsxtoxcreatexmorexvaluexforxthexcustomer.xThisxprovide
sxbenefitsxinxtwoxareas.xFirst,xthisxdifferentiatesxthexorganizationxfromxthexcompetition.xSecondl
y,xthesexservicesxtiexcustomersxtoxthexorganizationxinxaxpositivexway.xAlternatively,xbundlingxcanx
alsoxinvolvexaddingxproductsxtoxaxservice,xforxexample,xaddingxthexsalexofxconveniencexitemsxan
dxsnacksxatxaxhotel.

5. Whatxisxthexdifferencexbetweenxaxservicexandxaxgood?

Axservicexisxanxintangiblexprocessx(youxcan’txholdxitxinxyourxhands),xwhilexaxgoodxisxthexphysicalxo
utputxofxaxprocess.

6. Lookxatxthexjobxpostingsxatxhttp://www.indeed.comxandxevaluatexthexopportunitiesxforxanx
OSMxmajorxwithxseveralxyearsxofxexperience.
1-4

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Exam (elaborations)

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