,1. What is the primary benefit of utilizing the Sales Insights
feature in Dynamics 365 Sales?
A) Predicting customer needs
B) Automating data entry
C) Generating invoices
D) Scheduling appointments
Correct Answer: A) Predicting customer needs
2. In Dynamics 365 Sales, which entity is used to track
individual customer interactions?
A) Leads
B) Opportunities
C) Contacts
D) Activities
Correct Answer: D) Activities
3. Which module within Dynamics 365 Sales provides tools
for project service automation?
A) Customer Service
B) Field Service
C) Marketing
D) Project Service Automation
Correct Answer: D) Project Service Automation
, 5. What is the purpose of the Opportunity Probability metric
in Dynamics 365 Sales?
A) To forecast revenue
B) To track sales stages
C) To measure customer satisfaction
D) To allocate resources
Correct Answer: A) To forecast revenue
6. Which feature in Dynamics 365 Sales can be used to
analyze sales data and identify trends?
A) Power BI integration
B) Advanced Find
C) Relationship Insights
D) Sales Playbooks
Correct Answer: A) Power BI integration
7. What is the role of the Product Catalog in Dynamics 365
Sales?
A) Managing inventory levels
B) Defining product pricing structures
C) Tracking competitor products
D) Organizing marketing materials
Correct Answer: B) Defining product pricing structures
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