Test Bank Questions and Answers for WGU C235 Training & Development Graded A+
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Course
WGU C235 Training & Development
Institution
WGU C235 Training & Development
Test Bank Questions and Answers for WGU C235 Training & Development Graded A+
Organization - Answers A social unit of people structured and managed to meet a need or pursue collective goals
Human Resource Management - Answers Entire set of activities used by an organization to align its human cap...
Test Bank Questions and Answers for WGU C235 Training & Development Graded A+
Organization - Answers A social unit of people structured and managed to meet a need or pursue
collective goals
Human Resource Management - Answers Entire set of activities used by an organization to align its
human capital with organizational objectives and strategies
Examples of Intangible Resources - Answers Human Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital - Answers Tacit knowledge
Education and experience
Work-related know-how
Social Capital - Answers Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
Intellectual Capital - Answers Patents and trade secrets
Copyrights
Intellectual property
Organizational Capability - Answers Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
How is training and development strategically important in an organization? - Answers By creating value
for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
,Differentiate between Training and Development - Answers Training: Learning that is planned by the
organization and designed so as to further organizational objectives
Development: Training that is longer-term in focus, designed to help employees prepare for future jobs
What is an intangible asset on which a company can build a sustainable competitive advantage by
providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way? -
Answers Human Capital
Orientation - Answers The first common training that new hires go. New employees are exposed to the
expectations the organization has for them, key policies and procedures relevant to them, the basic
business model under which the organization operates in order to be successful, the variety and types of
co-workers present on the job, and other aspects of organizational life.
Which activity is the human resource dept performing by offering a series of programs and activities that
include orientation, diversity, and total quality management? - Answers Training
What is a direct benefit of a new employee orientation program? - Answers Increased employee
retention
ADDIE model of training and development - Answers A common framework for training and
development where the five steps in the model are Assessment, Design, Development, Implementation,
and Evaluation.
What does the ADDIE model suggest? - Answers A continuous cycle wherein the results of evaluation
from one training program become part of the assessment of needs for the next program
Based on the belief that the training is most effective when it provides learners with a clear statement of
what they must be able to do as a result of training and how their performance will be evaluated
What is sustainable competitive advantage built upon? - Answers Intangible resources, such as
organizational capabilities, processes, systems, attributes, and knowledge and information controlled by
the firm
Copyright Act 1976 - Answers Protects the authors of "original works" from others who would use their
work unlawfully
The law that prohibits the printing, duplication, or distribution of copies of another's literary, artistic, or
other creative expressions except under certain circumstances.
Age Discrimination in Employment Act - Answers Law that prohibits discrimination in employment
against persons age 40 and over. Select to training programs can't be based on age. For example, a
company will not send employees age 40 and over to training.
Civil Rights Act - Answers Law prohibits discrimination in employment practices on the basis of race,
color, national origin, religion, and sex.
, Need to monitor for signs of adverse impact of employees
Americans with Disabilities Act - Answers A law that states an employer may not discriminate against
either an applicant or a current employee because he or she was previously disabled or appears to be
disabled.
Keep in mind the need for reasonable accommodations
A copyright holder has the right to authorize others to ______ the work publicly. - Answers Reproduce,
Distribute, Display
Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)? - Answers A
company requires employees be at least 28 for promotion and will not hire employees under age 18
Reasons training and development has become a critical organizational activity - Answers Globalization
Advancements in Technology
Changing Demographics
What are the 4 stages of human resource competency? - Answers Acquiring, Applying, Mastering,
Influencing
Competency Stage - Works under supervision. Learns to perform well under pressure and accomplish
tasks within the time budgeted. - Answers Acquiring
Competency Stage - Independently produces results. Develops credibility and a reputation. - Answers
Applying
Competency Stage - Makes significant technical contributions working in more than one area. Develops
less experienced professionals and assumes leadership roles. Deals with customers developing new
business. - Answers Mastering
Competency Stage - Influences decisions. Represents the organization. Sponsors individuals to prepare
them for key roles in the organization. - Answers Influencing
Which 2 actions are performed to develop a competency model for a leadership position in an
organization? - Answers Determine traits of employees who are leaders
Identify the organization's top-performing leaders
What are the 2 traditional approaches to the development of competency models? - Answers Trainers
have focused on the development of skills
Educators have focused on the transmission of knowledge
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