United HealthCare - Ethics and
Compliance Exam | Questions and
100% Correct Answers | Rated A+
Consumer Gary his friend's telephone number and email address
to agent Bethany. What should Bethany do?
- Correct Answer - Bethany may accept the information, but must
observe permission to contact and unsolicited contact guidelines,
which will limit her to using postal mail to contact Bethany's friend.
When can telephonic contact with a Medicare eligible consumer
be made?
- Correct Answer - When the consumer consented to be
contacted for sales activities, subsequent telephonic contact has
not yet occurred, and the permission has not yet expired.
Who has the authority to sign an Enrollment Application?
- Correct Answer - The consumer or the consumer's authorized
legal representative (e.g. Power of Attorney).
What is the definition of Abuse?
, - Correct Answer - Abuse includes any practice that results in the
provision of services that are not medically necessary.
Which of the following are the ways to report potential FWA?
(Select 2)
- Correct Answer - - Producer Help Desk (PHD)
- Fraud, Waste, and/or Abuse hotline
Agent Kim is conducting an event that has been advertised as
educational. Which activities are permitted at an educational
event?
- Correct Answer - Displaying and distributing business cards and
lead cards, scheduling one-on-one marketing appointments, and
obtaining scope of appointment forms.
When using LEAN to complete an enrollment application with a
consumer, Agent Jeff learns the consumer does not have an
email address. What should Jeff do?
- Correct Answer - Leave any field requesting a consumer email
address blank.
Which of the following materials is an agent NOT permitted to
display and/or distribute at a marketing/sales event?
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