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LDRS 302 Test 2 exam with complete solutions 2024_2025.
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LDRS 302 Test 2 exam with complete solutions 2024_2025.
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LDRS 302 Test 2 exam with completesolutions 2024/2025
Sources of Conflict - ANSWER-Goal incompatibility
Structural design
Role expectations
Degenerative climate
Personal differences
Goal incompatibility - ANSWER-Lack of resources - you have two goals and it
must be one or the other
Structural design - ANSWER-Coordination of relationships - about specific
structure itself
Personal differences - ANSWER-Different values, behaviors, views
Degenerative climate - ANSWER-Differences in company culture, power struggles
Cultural mismatch
Role expectations - ANSWER-Ambiguity, overload, lack of match to strengths
Clear understanding
Stages of conflict - ANSWER-Latent conflict
Perceived conflict
Felt conflict
Manifest conflict
Conflict outcome
*First is not active, other 4 are*
Latent conflict - ANSWER-Characteristics that lead to conflict
, Might not turn active
Perceived conflict - ANSWER-Awareness of conditions, understanding it exists
Felt conflict - ANSWER-Emotionally involved
Manifest conflict - ANSWER-Behavioral component
Resulting actions
Actually doing something
Conflict outcome - ANSWER-Either functional or dysfunctional or constructive or
destructive
Factors for conflict styles - ANSWER-Concern for relationship
Concern for the issue
Conflict management styles - ANSWER-Avoidance
Accommodation
Competition
Compromise
Collaboration
Avoidance - ANSWER-Low concern for relationship and low concern for issues
Appropriate when risks are low
EX: road rage
Accommodation - ANSWER-Low concern for issue and high concern for
relationship
Does NOT work if you care about issue even a little bit
Give in
Competition - ANSWER-Low concern for relationship and high concern for issue
Want to win
Will harm relationship
EX: sports
Compromise - ANSWER-Some concern for relationship and some concern for
issue
Both give to get something
Good if quick resolution is needed
EX: taking phone away but giving it back if you clean house
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