Exam (elaborations)
Cigna’s Test-Out Exam for Selling with Integrity
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Cigna’s Test-Out Exam for Selling with Integrity
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Cigna’s Test-Out Exam for Selling withIntegrity
When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? - Answer
-You should verify doctors and other providers using the Provider Lookup Tool, download the daily
provider spreadsheets from the resource library and/or call the CARL Unit
What key points can you discuss with your customer to help them understand their prescription drug
coverage? - Answer -All of the above
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a long-
term customer relationship? - Answer -Rapport
How can you best position the benefits of our plans to meet a customer's specific needs? - Answer -Craft
a narrative about how the plan ties into their specific concerns or needs
Which of the following statements is true about the Scope of Appointment (SOA) requirements? -
Answer -All planned one-on-one appointments require the completion of an SOA before the
appointment
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps, agents and
partners to embrace? - Answer -Do the right thing. Always!
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