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Certified Veterinarian Assistant Exam Review (all questions) With Complete Solutions 2024.
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Certified Veterinarian Assistant Exam Review (all questions) With Complete Solutions 2024.
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Certified Veterinarian Assistant ExamReview (all questions) With Complete
Solutions 2024
Clients that rely entirely on your confident recommendations behave in such a manner
because... - ANSWERS:they are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do? -
ANSWERS:treat every client the same
A good way to determine the best service for your clients is by: - ANSWERS:better
understanding them by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they
know how much you care." - ANSWERS:know
Because the doctor actually examines their pet, clients feel that interaction influences
them more than interaction with other staff members. - ANSWERS:false
What is a client's greatest single expectation with regard to staff? - ANSWERS:keeping
your word
Most clients say the yellow pages were their main source of referral. - ANSWERS:false
A _______ reputation spreads quicker than a _______ one. - ANSWERS:bad, good
Why is the location of the veterinary hospital important? - ANSWERS:saves time and
convenient
Employees working in the veterinary field see the exact same situation every day. -
ANSWERS:false
When working in a veterinary hospital, 'adjusting to change' is important. Which is an
example of that? - ANSWERS:A. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? -
ANSWERS:A. Seminars.
B. Reading.
C. One-on-one training.
The number one cause of a person's failure to perform is the inability to
______________. - ANSWERS:follow instructions
, Mistakes are easier to tolerate if they are volunteered rather than discovered by
management. - ANSWERS:true
A clean reception area tells clients that a hospital is probably clean throughout. -
ANSWERS:true
Professionalism is largely based on: - ANSWERS:appearance and behavior
"If it isn't _____________, it didn't happen." - ANSWERS:written
Record keeping is ___________ responsibility. - ANSWERS:A. The veterinarian's
B. The technician's.
C. The receptionist's.
*D. All of the above.*
Each of the following is a shield for individuals who are performing radiographs except: -
ANSWERS:Dosimeter badge
An x-ray badge protects you from being exposed to radiation. - ANSWERS:false
Repeated unprotected radiology exposure has been shown to produce all of the
following except: - ANSWERS:Flu-like symptoms
What makes good teamwork? - ANSWERS:Being Helpful, Anticipating the needs of
others, and Sticking together
Teamwork only applies to those individuals that work as technicians. - ANSWERS:false
What is the number one breakdown of a team atmosphere? - ANSWERS:Gossip
There is no need to be a "people person" when working in the veterinary field since the
patients are animals. - ANSWERS:false
Even the most _________ client should be treated with courtesy and respect. -
ANSWERS:demanding
Doing "a little bit more" for customers provides an excellent customer service
experience - ANSWERS:true
When describing something further away from a pet's wound, you would say it is -
ANSWERS:distal
The proper name for a sheep is - ANSWERS:Ovine
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