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CMST FINAL EXAM questions with verified solutions
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CMST FINAL EXAM questions with verified solutions
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CMST FINAL EXAMworkplace relationship - correct answer ✔✔any affiliation you have with a professional peer, supervisor,
subordinate or mentor
organizational culture - correct answer ✔✔a distinct set of beliefs regarding how things are done and
how people should behave
organizational networks - correct answer ✔✔systems of communication linkages; defined by three
characteristics; the nature of the information that flows through them, the media or channels through
which the information flows, and the frequency and number of connections among people in a network
- network density
virtual networks - correct answer ✔✔groups of coworkers linked solely through e-mail, social
networking sites, Skype, and other online services
workplace cliques - correct answer ✔✔dense networks of coworkers who share the same workplace
values and broader life attitudes
organizational climate - correct answer ✔✔the overarching emotional quality of a workplace created
primarily through interpersonal communication. 2 types= defensive climate and supportive climate
defensive climate - correct answer ✔✔environment is unfriendly, rigid and unsupportive of workers'
professional and personal needs
supportive climate - correct answer ✔✔workplace is warm, open, and supportive
cyberslacking - correct answer ✔✔Using their work computers to game, web surf, update Facebook,
email, and IM about personal interests and activities, when they should be focused on work tasks
professional peers - correct answer ✔✔people holding positions of organizational status and power
similar to our own
, virtual peers - correct answer ✔✔coworkers who communicate mainly through phone, email, Skype, and
other communication technologies
mixed status relationships - correct answer ✔✔relationships between coworkers of different
organizational status
upward communication - correct answer ✔✔communication that flows from subordinates to superiors
advocacy - correct answer ✔✔type of upward communication. you learn your supervisor's
communication preferences and how to design messages in ways that will appeal to him or her
downward communication - correct answer ✔✔having formal authority in an organization gives you
freedom in the messages you use when interacting with subordinates
workplace bullying - correct answer ✔✔the repeated unethical and unfavorable treatment of one or
more persons by others in the workplace
sexual harassment - correct answer ✔✔Unwelcome sexual advances, requests for sexual favors, and
other verbal or physical conduct of a sexual nature constitute sexual harassment when (1) this conduct
explicitly or implicitly affects an individual's employment, (2) unreasonably interferes with an individual's
work performance, or (3) creates an intimidating, hostile, or offensive work environment.
friendship - correct answer ✔✔a voluntary interpersonal relationship characterized by intimacy and
liking
communal friendships - correct answer ✔✔friendships that focus primarily on sharing time and activities
together
agentic friendships - correct answer ✔✔friendships in which the parties focus primarily on helping each
other achieve practical goals
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