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Proserve Exam Questions With 100%
Verified Answers.
Management Positions Required to Take ProServe Training - answer✔Liquor sales and service:
Owners involved in the day-to-day operation of the business, their managers and supervisors.
Security:
Security managers and supervisors that work for the business or have a contract to provide
security for the business.
Employee Positions Required to Take ProServe Training - answer✔Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers have the same legal responsibilities as
businesses that sell or serve liquor for profit. - answer✔For this reason, many insurance
companies require that people selling or serving liquor have valid ProServe training at any time
liquor is sold or served on their property.
GLC strongly recommends that all holders of Class C and special event licences - answer✔take
ProServe Liquor Staff Training so that the workers understand how to sell and serve liquor
responsibly. Volunteers who sell or serve liquor or work as security at a Commercial Public
Resale Special Event must have valid ProServe training as of the first date of the special event.
Who needs this certification - answer✔Full- and part-time workers in Class A, B, D, E, F and
Duty Free licensed premises or at a Commercial Public Resale Special Event:
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Licensed premises owners that are responsible for directly managing a licensed premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their employees whose duties include
the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations where liquor
is sold and/or served. This includes selling closed liquor to a person at a liquor store or selling
and serving open liquor or mixed drinks to a person who will drink it where it was bought (in a
bar, restaurant, stadium, casino). - answer✔It also includes other jobs connected with liquor
service (for example, a delivery service, security, liquor sampling, selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is, and how to
prevent foreseeable harm to customers and patrons. The program also helps staff and volunteers
understand some of Alberta's liquor laws and what AGLC's policies are. - answer✔These rules
are in place to help protect people who work in the liquor industry, their customers, patrons and
property from liquor-related harms. This program does not include information on all liquor laws
or policies.
Here are tips about learning the information in the ProServe program: - answer✔The portions of
policy that are related to social responsibility are discussed in this course. The full policy, laws
and regulations that apply to licensees and their employees are available at AGLC's website at
aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served, the general
concepts in this program will be useful for you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself, "How can I use
this information to help me where I work?"
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If you are a manager, supervisor or owner, consider including some of this information in your
house policies and operating plans to help serve and sell liquor responsibly.
Proserve training is designed to: - answer✔Help employers, hosts and workers be socially
responsible.
Help make a safe and enjoyable atmosphere for guests while keeping property and people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor is served.
Help you recognise when people appear to be intoxicated. You will learn how to stop service or
how to say "No" when those customers or guests want to buy or drink more liquor.
Help you understand that there are many people involved in responsible liquor service. All staff
need to work together as a team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many people are involved with
keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the cashier in a liquor store whose
job it is to make sure liquor is sold responsibly. But that's not true. These people are part of a
much larger team.
Other people do jobs that help support responsible liquor service because they deal with
customers too. They can: - answer✔help you identify people who are under the age of 18
(minors)
point out people who show signs of being intoxicated by liquor or a drug
tell you when they think a customer or guest has been over-served
make supervisors aware when liquor is illegally bought or stored
Primary service providers are people who are connected with liquor service or sales and have
direct contact with customers or guests. Security staff have a special role; they can monitor
customers upon arrival or departure, observe customer behaviour, and may see liquor being
hidden. - answer✔Bartenders
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Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Secondary service providers do not sell or serve liquor themselves, but they do work in a place
where liquor is served or sold. They usually do not have direct contact with customers or guests.
- answer✔Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
In this program, duty of care means - answer✔that you have a responsibility to your customers to
make sure liquor is sold or served in a safe and responsible way. You must make sure that no one
is hurt because of the way you've done your job. Think of duty of care as your duty to care about
your customers.
courts of law expect workers in the liquor service industry to - answer✔sell and serve liquor
safely. Insurance companies may also expect workers and volunteers to take responsible liquor
service training.
People who buy and drink liquor sometimes drink so much that they are not in control of what
they say and do. They may make poor choices that could cause them to hurt themselves or other
people, or to put themselves in dangerous situations. - answer✔Because of this, servers, retailers,
managers and owners are expected to do what they can to protect their customers and guests
from drinking too much liquor and making poor choices that could cause harm to themselves or
someone else.
