100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Chick Fil A Team Trainer Test Questions and Answers |100% Pass $9.99   Add to cart

Exam (elaborations)

Chick Fil A Team Trainer Test Questions and Answers |100% Pass

 4 views  0 purchase
  • Course
  • Chick Fil
  • Institution
  • Chick Fil

Chick Fil A Team Trainer Test Questions and Answers |100% Pass Why do we say pleasure? - Answer-Service minded attitude Three types of people we always seat - Answer-Anyone with kids, the elderly, and the disabled Explain the three characteristics of a raving fan - Answer-Pays full price, recom...

[Show more]

Preview 2 out of 6  pages

  • October 2, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Chick Fil
  • Chick Fil
avatar-seller
EmillyCharlotte
EMILLYCHARLOTTE 2024/2025 ACADEMIC YAER ©2024 EMILLYCHARLOTTE. ALL RIGHTS RESERVED
FIRST PUBLISH SEPTEMBER 2024




Chick Fil A Team Trainer Test Questions
and Answers |100% Pass

Why do we say pleasure? - Answer✔✔-Service minded attitude


Three types of people we always seat - Answer✔✔-Anyone with kids, the elderly, and the disabled


Explain the three characteristics of a raving fan - Answer✔✔-Pays full price, recommends, comes often


What is our raving fan strategy? - Answer✔✔-Operational excellence, second mile service, and

emotional connection


What five categories make up our operational excellence score? - Answer✔✔-Order accuracy,

cleanliness, taste, speed of service, and courteousness and attentiveness.


Explain the core 4 - Answer✔✔-Create eye contact


Share a smile


Speak enthusiastically


Stay connected


List the three require service behaviors - Answer✔✔-Deliver trays


Table touch ins


Carry large orders


The core 4 plus the required service behaviors= - Answer✔✔-Recipe for service

Page 1/6

, EMILLYCHARLOTTE 2024/2025 ACADEMIC YAER ©2024 EMILLYCHARLOTTE. ALL RIGHTS RESERVED
FIRST PUBLISH SEPTEMBER 2024


What is a table touch in and how often should you do them? - Answer✔✔-Every 10-15 minutes you

should go out and check on the guests.


Instead of no problem, ok, you're welcome, alright etc. what should you say? - Answer✔✔-My pleasure


Instead of saying "is that all" what should you say? - Answer✔✔-Does that complete your order; may I

get anything else for you?


Instead of saying "can I take your trash" what should you say? - Answer✔✔-May I take your tray for you?


Instead of saying "want a refill" what should you say? - Answer✔✔-Can I refreshen your beverage?


Instead of saying "I don't know" what should you say? - Answer✔✔-Let me find out for you


Instead of saying "sorry, I'm sorry, my bad" what should you say? - Answer✔✔-I apologize


Instead of "drink" what should you say? - Answer✔✔-Beverage


Instead of saying " for here or to go" what should you say? - Answer✔✔-Dining in or Carrying out?


Who is the founder of Chick Fil A? - Answer✔✔-S. Truett Cathy


What is the mission statement of the Hanover Chick Fil A? The vision? - Answer✔✔-To positively impact

each guest we serve everyday. Excellence everyday.


How long are fries good in the chute? - Answer✔✔-2 minutes


How long are fries good in the well? - Answer✔✔-5 minutes


How long are hash browns good in the chute? - Answer✔✔-2 minutes


How long are hash browns good in the well? - Answer✔✔-10 minutes

Page 2/6

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller EmillyCharlotte. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $9.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

82871 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$9.99
  • (0)
  Add to cart