Exam (elaborations)
NALP Exam quizzes with complete solutions
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NALP Exam quizzes with complete solutions
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NALP Exam quizzes with completesolutions
Select iithe iibest iianswer iithat iidescribes iiwhat iia iiLeasing iiProfessional iiis iiresponsible
iifor: ii- iiAnswer ii-Coping iiwith iiregulatory iilaws iiand iiguidelines
Conducting iifollow-up iitelephone iicalls
Shopping iithe iicompetition
Communicating iiwith iiresidents
In iithe iivideo ii"Big iiRocks", iiwhat iidid iithe iibig iirocks iirepresent? ii- iiAnswer ii-True
iipriorities, iisuch iias iitaking iicare iiof iiyourself, iiservice iito iiothers, iistrategic iiplanning,
iinourishing iia iikey iirelationship—things iithat iiare iihighly iiimportant, iibut iinot iinecessarily
iiurgent
Fair iiHousing iilaw iidoes iinot iiapply iito iitelephone iiconversations iiof iileasing iiconsultants.
ii- iiAnswer ii-False
When iiyou iiare iia iiLeasing iiProfessional iiyou iiare iipart iiof iia iiteam. ii- iiAnswer ii-True
Leasing iiProfessionals iiare iicritical iito iithe iisuccess iiof iithe iiproperty iibecause iithey
iishow iiand iilease iiapartments, iideal iiwith iiand iiserve iiresidents, iiand iimarket iito
iiprospective iiresidents ii- iiAnswer ii-True
A ii"professional iiimage" iiis iimore iithan iijust iia ii"polished iilook"--it's iiexpressed iiin iipride,
iicompetence, iiand iiintegrity iiin iiyour iiinteractions iiwith iiprospective iiand iicurrent
iiresidents, iifellow iiworkers, iistaff iimembers, iiowners, iivendors iiand iiall iiother iipeople
iiwith iiwhom iiyou iicome iiin iicontact. ii- iiAnswer ii-True
Prospective iiand iicurrent iiresidents--and iicoworkers iiand iimanagement--expect iia iilot
iifrom iia iiLeasing iiProfessional. ii- iiAnswer ii-True
To iibe iia iisuccessful iiLeasing iiProfessional, iiyou'll iineed iito iihave iia iilot iiof iispecialized
iiknowledge. iiList iithree iiareas iiin iiwhich iiyou iineed iito iiknow iispecialized iiinformation: ii-
iiAnswer ii-Market iiknowledge
Product iiknowledge
Resident iiprofile iiknowledge
, As iia iiLeasing iiProfessional, iiyou iiperform iia iivariety iiof iitasks, iilist iithree iiitems iithat
iicould iibe iithe iigoals iiof iian iiapartment iicommunity: ii- iiAnswer ii-Low iiturnover iirate
High iieconomic iioccupancy iipercentage ii
A iigood iireputation iiin iithe iicommunity
In iiwhat iiway iidoes iithe ii"Big iiRocks" iiapproach iihelp iiyou iiprioritize iithe iithings iithat iiare
iimost iiimportant? ii- iiAnswer ii-It iiallows iiyou iito iiplan iithe iiimportant iithings iifirst, iiand
iihave iithe iiless iiimportnat, iilittle iithings iifall iiinto iiplace
What iiis iithe ii7-step iiprocess iiyou iican iiuse iito iicreate iia iiplan: ii- iiAnswer ii-1. iiSet iiyour
iigoals, ii
2. iiBuild iispecific iiobjectives iiand iitimelines. ii
3. iiIdentify iibarriers, ii
4. iiDetermine iithe iicontact iiand iiskills iiyou iineed iito iiacquire, ii5. iiPrepare iia iiplan iiwith
iispecific iisteps iito iimeet iiyour iigoal, ii6. iiMeasure iiyour iiprogression, ii
7. iiRevise iiif iinecessary.
List iitwo iitime iiConsumers: ii- iiAnswer ii-Figuring iiout iiall iithe iiresidents iifavorite iiactivities
iifor iia iicommunity iigathering, iior iigoing iiaround iithe iiproperty iiand iifixing iiall iithe iilittle
iithings iithat iineed iito iibe iitouched iiup.
What iidid iiJohnson ii& iiJohnson iido iito iimaintain iibrand iiloyalty iiafter iithe iiTylenol
iicyanide iipoisonings? ii- iiAnswer ii-They iiimmediately iipulled iiall iiTylenol iifrom iithe
iishelves
What iievidence iido iiyou iihave iithat iiyour iiapartment iicommunity iiis iia iitrusted iibrand iior
iihas iia iitrustworthy iireputation? ii- iiAnswer ii-Feedback iifrom iicurrent iiand iipast iiresidents
Point iiof iiservice iisurvey iiresults iifrom iiresidents
Strong iiretention iiresults
Your iionline iilistings iiand iicommunity iisite iishould iialways: ii- iiAnswer ii-Show iiaccurate
iipricing iiand iiterms
Lighting iiis iinot iisimply iifor iidecoration. iiIts iiplacement iiand iieffectiveness iiare iicritical
iito.... ii- iiAnswer ii-Safety iiand iiambiance
Both iiprospective iiand iicurrent iiresidents iisee iithe iicondition iiof iiyour iibuildings iias iia
iireflection iiof iithe iioverall iieffectiveness iiof iithe iimanagement iistaff. ii- iiAnswer ii-True
The iileasing iicenter's iisurroundings, iifurnishings iiand iiorganizational iiatmosphere iiset
iithe iimood iiof iithe iioffice iiand iiestablish iithe iilevel iiof iiprofessionalism. iiThere iiare ii5
iisenses iithat iineed iito iibe iiconsidered. ii- iiAnswer ii-True
"You iimust iifirst iisell iiyourself iibefore iiyou iisell iianything." ii- iiAnswer ii-True
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