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WGU C182 Exam Questions With Verified
Answers
What network always has two hops? - answer✔A Star network.
What is IT? - answer✔It consists of hardware, software and the users of technology
How does IT support the business? - answer✔communication, both internal and external, sharing
of resources, facilitating the integration of departments, management of information, securing
company and employee information, and ensuring that the organization runs according to ethical
practices.
What is a system? - answer✔A combination of independent parts all working together to
accomplish a certain goal
What are the core components of IT? - answer✔Hardware, software, and users
What is IT? - answer✔Technology used in creating, maintaining, and making information
accessible
Who are considered to be personnel in IT? - answer✔Network engineers, computer scientists and
administrators
Part of the definition of IT? Does it enables the processing of data? - answer✔True
Part of the definition of IT? The people who supply and support the use of Information
Technology in organizations. - answer✔True
Part of the definition of IT? Analyze profit and loss data and information for businesses. -
answer✔False
Part of the definition of IT? Software, data, and computer networks - answer✔True
Does IT include Stand-alone TV monitors and computer desks? - answer✔No
Does IT include Computer networks and IT personnel? - answer✔Yes
What is an administrator? - answer✔Someone who is in charge of some portion of the IT
infrastructure
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What is system administration? - answer✔The process of maintaining the operating system of a
computer system
What is a device driver? - answer✔A program designed to control a particular device connected
to the computer, such as the printer
What does an Administrator do? - answer✔Administer the computers in an organization; install
software; modify/update operating system; create accounts; train users; secure system;
troubleshoot system; add hardware.
What does a Network Administrator do? - answer✔They are the person responsible for
installation, configuration, maintenance, securing, and troubleshooting of the computer network
What does a Database Administrator do? - answer✔They are an IT person whose job is to
manage the database management system and database(s), and whose duties include software
installation, security of data, creation of accounts to access the database, and configuring the
database to be accessible over network.
What does a Security Administrator do? - answer✔They must stay informed of the many
different types of attacks, such as denial of service attacks on web servers, IP spoofing to
intercept messages, and buffer overflow.
What does a Web Administrator do? - answer✔They must install, configure, maintain, secure,
and troubleshoot the web serve
What types of training do IT personnel provide? - answer✔Training and help desk support
What responsibilities does an IT trainer have? - answer✔Teaching new and current users how to
use the IT infrastructure. This may include such simple things as logging into the computer
system, setting up printers, accessing shared files, and perhaps training employees in how to use
work-related software. They may also create documentation, helpful websites, and even
audiovisual demos, or lead group or individualized training sessions
What responsibilities does an IT help desk person have? - answer✔They might simply act as a
switchboard, routing the problem to the proper IT person. In other cases, the help desk person
can solve the problem directly, often over the phone but sometimes by e-mail or in person.
How does an IT degree differ from a Computer Science degree? - answer✔An IT degree usually
requires less math and fewer programming skills
What are the most important skills for an IT professional? - answer✔Troubleshooting and code
writing skills
Is communication a skill that an IT professional should have? - answer✔Yes
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What are some other skills that an IT professional should have? - answer✔Enjoy playing around
with the computer.
Enjoy learning on your own.
Enjoy technology.
Enjoy troubleshooting.
Enjoy communicating with others.
What is the DIKW Hierarchy? - answer✔Data, Information, Knowledge, Wisdom
What is Data in the DIKW hierarchy? - answer✔It is the input directly received by the human (or
computer). The starting point for your task.
What is Information in the DIKW hierarchy? - answer✔It is often defined in the hierarchy as
meaning that the data have had one or more processes applied to the data to transform it into a
more useful form. The processing of your data.
What is Knowledge in the DIKW hierarchy? - answer✔It is sometimes defined as information
that has been put to use or a synthesis of several different sources of information. One way to
think of knowledge is that it is information placed into a context, perhaps the result of experience
gained from using information. You will gain insight into your information here.
What is Wisdom in the DIKW hierarchy? - answer✔Making decisions based on your knowledge.
What is an Information System? - answer✔A collection of data, information, technical
components and human resources used to support management of an organization. It is
technology neutral.
What makes data relevant? - answer✔This means that the data being used must apply directly to
the decision being made
What makes data timely? - answer✔Data must be efficient and must be provided in a timely
manner so that companies can utilize it in their business. When there is a delay in data, it may no
longer be of use or properly serve its purpose.
What makes data thorough? - answer✔This means that the data must be complete. Data that is
not thorough might contain errors or lapses of data.
What makes data accurate? - answer✔This is most likely to be secured if data is captured as
close to the point of activity as possible. It should be captured as close to the source as possible.
What makes data reliable? - answer✔It should reflect stable and consistent data collection
processes. Data integrity and quality are essential to reliability..
