MSA ONBOARDING POST TEST Questions And Guaranteed Pass Solutions.
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Course
VA Training
Institution
VA Training
Providing excellent customer service is one of the VA Core values. In the VA, who are our customers? (Select all that apply) - Answer Veterans
Family members
employee
Trainess
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam. The scheduler i...
MSA ONBOARDING POST TEST
Questions And Guaranteed Pass
Solutions.
Providing excellent customer service is one of the VA Core values. In the VA, who are our customers?
(Select all that apply) - Answer Veterans
Family members
employee
Trainess
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam. The
scheduler is new and not familiar with the requirements of the exam. Select the scheduler's best
response to the Veteran. - Answer Mr. Jones, I am not familiar with that exam but will find out who you
need to speak with to schedule an appointment. It may take a few minutes, can I put you on hold or
would you prefer that I call you back with the information?
Select the major causes of workplace stress: (Select all that apply) - Answer CONFLICTING DEMANS ON
THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
What information should a scheduler use to pull a Veteran up in the VSE application to ensure the
correct patient is selected? (Select all that apply) - Answer First initial of last name and last 4 digits of
SSN#
, Last name, first name
Space bar + Search button will bring up the last patient you searched in VistA/CPRS
Open RTC Appointment Requests are to be acted on within how many business days of the order being
created? - Answer 2 DAYS
When would you cancel an appointment by clinic? (Select all that apply) - Answer PATIENT CANCELS
THEIR APPOINTMENTS
THE PATIENT IS DECEASED
WHEN THE PATIENT IS CONTACTED BY THE CLINIC TO BE MOVED UP TO AN EARLIER APPOINTMENT
''Time Sensitive Appointment" is an appointment that, in the clinical judgement of the provider (Select
all that apply) - Answer Must occur within 24 hours of request
Require #NLT# in the comment field of the appointment
When an established patient has no showed to an appointment, the provider must enter a new RTC
order before the scheduler can reschedule. - Answer TRUE
John Doe walks into Primary Care and requests to see his provider today. He is not feeling well and was
not able to get through on the telephone. The patient does not have an appointment. What steps does
the scheduler take? - Answer Scheduler contacts the triage nurse, the nurse makes the determination
that the patient must be seen, the scheduler enters the patient as an unscheduled appointment to see
the provider.
Jane Doe was seen by her provider in Primary Care. She stops at the desk to check out from her
appointment and wants to schedule a follow up appointment. What date is automatically entered in the
"PID" field in VS GUI? - Answer Patient Indicated Date (PID) provided on the Return to Clinic order (RTC)
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